Business Resilience
A place to share tips and resources pertaining to all things business.
Discussion List
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New Approach to Inquiries/price pointI was researching something else and somehow, Youtube prompted me with this video and I think it's awesome. Alphabet is still evil, but the content is bangin'. I'm not sure how to integrate this into my Home Improvement Contracting … -
Is Thumbtack doing this? Travel Agents look out for different requests that are likely same person.I cannot believe that all of these inquiries, that TT is charging mutliple TA's for are not the same person or entity. I clicked "pass" on two of them that read exactly the same before I started taking screenshots and came…
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Should Pros Pay for Dead Leads?Pros are being charged whether or not a customer hires, responds, or even takes us seriously. We eat the cost while Thumbtack collects. Do you think it’s fair that pros are forced to pay for dead leads, or should charges only apply …
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Does Thumbtack read the Customer Surveys?My experience having worked in media in the past is that surveys like the one I just sent back to Thumbtack are pooled into aggregate data and a few data points are looked at by some junior executive and then shredded. So I thought …
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Paint color lead for $58.00Yesterday I received a lead over an hour away (that's ok) with the heading 'Exterior Design', which I was charged $58 for (ok if its really that)… But it was a lead for exterior paint selection and estimates. Thumbtack needs to do a…
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Which lead system works better for your business?Over the past year, we had a much better experience using a pilot booking inquiries system—where we paid per lead after quote discussions and confirmed bookings—compared to the direct leads model. Before switching, we spent a signif…
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Why does this happen in Aug 2025?Got a request from someone who needed wedding videography. I don't do wedding videography. Thumbtack has a category for wedding videography. For some reason this person chose "Other" for videography type and the typed out…
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Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pays about $1…
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Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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Here we go again -- coaches-- does Thumbtack even want us on their platform?After almost 2 years of hiding my profile on the Thumbtack platform because their "name your own lead price" policy insisted that I pay a minimum of $165 per lead even when most "leads" never responded to my repl…
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Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
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Can we review a bad client?Hello, I have been ghosted by two clients this year - a first (and 2nd!) time in my over 30 years of freelancing. They were both on thumbtack. Can I review them to help others on this site from hiring them also? I realize things may…
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Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
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Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or weren'…
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I have raised my weekly expenditures to $350, that all I can do.since I upped the amount I would spehow fast does the platform respond to increases in pro spending on leads? This is so slow
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Company Refund PolicySubject: Concerns Regarding Refund Policy and Potential Class Action Dear Thumbtack I hope this message finds you well. I am writing to express my concerns regarding the current practices on the Thumbtack platform, particularly in r…
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Unfair Lead Charge & Lack of Support (Where is Management?)@DustiO I wanted to share a frustrating experience I’ve had with Thumbtack’s refund dispute process, in the hopes of getting some transparency and accountability. As pros, we rely on fair billing and legitimate leads, but my recent …
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Keeping Leads in Only One StateI live in NY and have a 100-mile lead limit. I am only licensed in NY, but I receive leads in NJ and CT. How can I keep the 100-mile limit but eliminate leads outside my state? Thank you.
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Lead Refund Denied, why?I am a NY-licensed home inspector. I perform inspections for clients who are purchasing homes. I recently had a refund denied from a lead who wanted her house stairs looked at due to cracks. I requested a refund at the appropriat…
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Denied refunds outside of lead time on profile because of customer clicking on open to other dates.@DustiO I recently started using thumbtack again after instant booking getting taken off the platform which is so much better but I’m running into issues with low quality leads and leads outside my lead time setup on my profile. I g…
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Still Getting Fake Phone Number Leads?The email went out and said that they would now refund for fake phone numbers. I paid $113 for a lead this week with an obvious fake and spam number. Has anyone had success getting a refund with the fake number? I reported the lead …
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $250. H…
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Thumbtack OpportunitiesI have a question about "opportunities". I got a lead yesterday for which I paid $52 and had to compete against 4 other vendors. 3 of the 4 of us responded within 10 minutes. YET the lead still went to the opportunities ar…
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Is this platform a scam?I've spent nearly $1000 this month on leads and it has produced a single $30/lesson student. It will take more than 30 lessons for me to break even. Pretty sweet deal for Thumbtack; not such a sweet deal for me. Am I doing something…
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Tips for working with instant BookI will start with tip number one and as you guys have ideas reply with your tips Tip #1. Charge a non-refundable $100 deposit. As several of you have learned one of the least reliable jobs you can get is a instant book job. So cha…
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Targeting By Zip CodeWith this new feature, what's the best way to use it to get a leg up on lead competitors? I've done gigs in certain cities repeatedly. Should I just compete in those zip codes and go hard with my spending only in those zip codes?
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Calendaring IssueFor Pros curious about how they continue to be charged for leads when their calendars are blocked, this is how Thumbtack is circumventing your calendar preferences: When searching for my own Pro account via an anon account, I was n… -
Thumbtack Pro Minimum for LeadsI have been on Thumbtack for almost a month. They tell you the best ways to show up in searches is to have quick response rates (which I have worked on), 10 - 5 star reviews which I have 12, and spend more on leads, which isn't fair…
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Changes to customer request formsI have been on TT for two years now, and it seems like the platform has gone from a regular interval of referrals to a very slow trickle. Yes, its the nature of what this is, and what I do can be seasonal (Murals), but the email I …
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