Business Resilience
A place to share tips and resources pertaining to all things business.
Discussion List
-
Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or w… -
Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
-
Can dealing with negative customer interactions actually help your business?In response to a recent question from another Community member about why Thumbtack doesn't allow us to rate customers, like other platforms such as Uber: I am a fellow Pro and have had moments of frustration with this myself, t… -
Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
-
Tips for working with instant BookI will start with tip number one and as you guys have ideas reply with your tips Tip #1. Charge a non-refundable $100 deposit. As several of you have learned one of the least reliable jobs you can get is a instant book job. So cha…
-
Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu… -
IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end?
-
Tips for fellow prosJust a few tips for my fellow pros and new group announcement. 1.use every tool available when receiving a lead phone text email. remember they may log off thumbtack and a phone call or text message can land that lead. 2. check you…
-
Stop getting leadsI used to get lots of leads for tutoring jobs but I haven't gotten any in ages. Don't know why they stopped coming. Something must be different. Maybe I am not be shown to prospects anymore.
-
Ideas to Optimize My Profile and Website to Attract the Right ClientsHi Thumbtackers! 😎 In my industry (high level independent music teaching), it is very hard to gain committed students. I'm not just "any old teacher;" I am a creative artist and Nationally Certified Teacher of Music.… -
Downgrade in lead competencyhas anyone else noticed that the quality of the customer lead has diminished? We only advertise for irrigation repair and installation which requires a license in Florida yet thumbtack allows non-licensed people to advertise. Yet in… -
License requiredI’m just going to say it again, stop allowing people to advertise for services that require a contractors license if they don’t have one. It is illegal and thumbtack is aiding in these people’s illegal activity
-
Should Pros Pay for Dead Leads?Pros are being charged whether or not a customer hires, responds, or even takes us seriously. We eat the cost while Thumbtack collects. Do you think it’s fair that pros are forced to pay for dead leads, or should charges only apply …
-
Paint color lead for $58.00Yesterday I received a lead over an hour away (that's ok) with the heading 'Exterior Design', which I was charged $58 for (ok if its really that)… But it was a lead for exterior paint selection and estimates. Thumbtac…
-
Why does this happen in Aug 2025?Got a request from someone who needed wedding videography. I don't do wedding videography. Thumbtack has a category for wedding videography. For some reason this person chose "Other" for videography type and the type…
-
Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pay…
-
Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
-
Unfair Lead Charge & Lack of Support (Where is Management?)@DustiO I wanted to share a frustrating experience I’ve had with Thumbtack’s refund dispute process, in the hopes of getting some transparency and accountability. As pros, we rely on fair billing and legitimate leads, but my recent …
-
"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $2…
-
Is this platform a scam?I've spent nearly $1000 this month on leads and it has produced a single $30/lesson student. It will take more than 30 lessons for me to break even. Pretty sweet deal for Thumbtack; not such a sweet deal for me. Am I doing some…
Resources
- All Categories
- 1 Pro AI Hub
- 24 New Pro Hub
- 2 PAB & PPC corner
- 26 Trending topics
- 12 Feedback in Action
- 7 Wins and Recognition
- 17 Tools to help grow & run your business
- Pro Mentorship
- 38 Comunidad en Español
- 3 Featured Events
- 15 On-Demand Webinars
- 207 Network and Collaborate
- 138 Thumbtack Pro Rewards
- 1.2K Business Resources
- 207 Inspiration
- 77 Business Resilience
- 333 Thumbtack Resources
- 365 Community News
Welcome! Check out our Community Code of Conduct. (review here)