Business Resilience
A place to share tips and resources pertaining to all things business.
Discussion List
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Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or w… -
Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
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Can dealing with negative customer interactions actually help your business?In response to a recent question from another Community member about why Thumbtack doesn't allow us to rate customers, like other platforms such as Uber: I am a fellow Pro and have had moments of frustration with this myself, t… -
Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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Tips for working with instant BookI will start with tip number one and as you guys have ideas reply with your tips Tip #1. Charge a non-refundable $100 deposit. As several of you have learned one of the least reliable jobs you can get is a instant book job. So cha…
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Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu… -
IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end?
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Tips for fellow prosJust a few tips for my fellow pros and new group announcement. 1.use every tool available when receiving a lead phone text email. remember they may log off thumbtack and a phone call or text message can land that lead. 2. check you…
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Stop getting leadsI used to get lots of leads for tutoring jobs but I haven't gotten any in ages. Don't know why they stopped coming. Something must be different. Maybe I am not be shown to prospects anymore.
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Ideas to Optimize My Profile and Website to Attract the Right ClientsHi Thumbtackers! 😎 In my industry (high level independent music teaching), it is very hard to gain committed students. I'm not just "any old teacher;" I am a creative artist and Nationally Certified Teacher of Music.… -
License requiredI’m just going to say it again, stop allowing people to advertise for services that require a contractors license if they don’t have one. It is illegal and thumbtack is aiding in these people’s illegal activity -
New Approach to Inquiries/price pointI was researching something else and somehow, Youtube prompted me with this video and I think it's awesome. Alphabet is still evil, but the content is bangin'. I'm not sure how to integrate this into my Home Improveme…
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Should Pros Pay for Dead Leads?Pros are being charged whether or not a customer hires, responds, or even takes us seriously. We eat the cost while Thumbtack collects. Do you think it’s fair that pros are forced to pay for dead leads, or should charges only apply …
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Paint color lead for $58.00Yesterday I received a lead over an hour away (that's ok) with the heading 'Exterior Design', which I was charged $58 for (ok if its really that)… But it was a lead for exterior paint selection and estimates. Thumbtac…
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Why does this happen in Aug 2025?Got a request from someone who needed wedding videography. I don't do wedding videography. Thumbtack has a category for wedding videography. For some reason this person chose "Other" for videography type and the type…
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Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pay…
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Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
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Unfair Lead Charge & Lack of Support (Where is Management?)@DustiO I wanted to share a frustrating experience I’ve had with Thumbtack’s refund dispute process, in the hopes of getting some transparency and accountability. As pros, we rely on fair billing and legitimate leads, but my recent …
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $2…
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Is this platform a scam?I've spent nearly $1000 this month on leads and it has produced a single $30/lesson student. It will take more than 30 lessons for me to break even. Pretty sweet deal for Thumbtack; not such a sweet deal for me. Am I doing some…
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Calendaring IssueFor Pros curious about how they continue to be charged for leads when their calendars are blocked, this is how Thumbtack is circumventing your calendar preferences: When searching for my own Pro account via an anon account, I was n… -
Nonresponsive leads and vague refund policy (Venting)70% of what we spend on Thumbtack is a donation to Thumbtack. I can have regular cadence with follow ups but the client never responds. If who we consider to be a dead lead responds to us 30 days after we receive the inquiry and we …
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Ups and downs. We can ride this outHello everyone this is Brad from Central florida. Just wanted to speak some words of encouragement to everybody's business models and to know that we are in a cymbient relationship. We all need to succeed and we all need to fee… -
Thoughts on what to do regarding a customer who wants me to lower my price after paying me?I have a customer who I put together a large basketball hoop for. It was a hard job, and later I read reviews saying that a lot of folks have had issues assembling this hoop. I spent awhile talking to customer service, and I did n…
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Unlicensed ContractorsAs a woman in the HVAC industry, competeing for leads is a long road. Over the last 10 years I've learned that alot of our competition is low cost unlicensed contractors. So, doing my due diligence, I have done reseach on the c…
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Why are these leads even allowed?Currently, there is a lead for "video production" in Shelbyville, IL 62565, but the job poster doesn't actually need video production. They need "AV for an event including mics and projector/screen or TV". …
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Tax Deductions for Small BusinessesThere are many tax breaks for small businesses, and I bet you want to know all of them to help reduce your tax liability and keep more money in your small business bank account. That is where we can help! Here are just a few of the… -
More leadsI realize that I am in a niche market (embroidery). I have been on TT for 6 years and I would like to grow my business. The number of qualified leads I get each month make it hard to even maintain a top pro badge. Is there any hel… -
All leads that come to me are children age 6-9. How can I find adults?I teach piano. All leads that come to me are children age 6-9. Why is this? How can I find adults? I can't seem to contact the company. I used to get adult students from Thumbtack and since much of my teaching is on Zoom, I…
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Ensuring your 'preponderance' is solid.I'm embarrassed to admit that I am a court show junkie! Well, I'm not embarrassed and really I am a specifically 'The Peoples Court' junkie, and if you aren't, it might be a good business move to become one…
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