Business Resilience
A place to share tips and resources pertaining to all things business.
Discussion List
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Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther… -
Can dealing with negative customer interactions actually help your business?In response to a recent question from another Community member about why Thumbtack doesn't allow us to rate customers, like other platforms such as Uber: I am a fellow Pro and have had moments of frustration with this myself, thinki… -
Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or weren'…
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Is this platform a scam?I've spent nearly $1000 this month on leads and it has produced a single $30/lesson student. It will take more than 30 lessons for me to break even. Pretty sweet deal for Thumbtack; not such a sweet deal for me. Am I doing something…
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Tips for working with instant BookI will start with tip number one and as you guys have ideas reply with your tips Tip #1. Charge a non-refundable $100 deposit. As several of you have learned one of the least reliable jobs you can get is a instant book job. So cha…
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Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu… -
IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end?
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Tips for fellow prosJust a few tips for my fellow pros and new group announcement. 1.use every tool available when receiving a lead phone text email. remember they may log off thumbtack and a phone call or text message can land that lead. 2. check you…
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Stop getting leadsI used to get lots of leads for tutoring jobs but I haven't gotten any in ages. Don't know why they stopped coming. Something must be different. Maybe I am not be shown to prospects anymore.
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Ideas to Optimize My Profile and Website to Attract the Right ClientsHi Thumbtackers! 😎 In my industry (high level independent music teaching), it is very hard to gain committed students. I'm not just "any old teacher;" I am a creative artist and Nationally Certified Teacher of Music. I com… -
Unfair Lead Charge & Lack of Support (Where is Management?)@DustiO I wanted to share a frustrating experience I’ve had with Thumbtack’s refund dispute process, in the hopes of getting some transparency and accountability. As pros, we rely on fair billing and legitimate leads, but my recent …
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $250. H…
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Nonresponsive leads and vague refund policy (Venting)70% of what we spend on Thumbtack is a donation to Thumbtack. I can have regular cadence with follow ups but the client never responds. If who we consider to be a dead lead responds to us 30 days after we receive the inquiry and we …
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Ups and downs. We can ride this outHello everyone this is Brad from Central florida. Just wanted to speak some words of encouragement to everybody's business models and to know that we are in a cymbient relationship. We all need to succeed and we all need to feel lik… -
Thoughts on what to do regarding a customer who wants me to lower my price after paying me?I have a customer who I put together a large basketball hoop for. It was a hard job, and later I read reviews saying that a lot of folks have had issues assembling this hoop. I spent awhile talking to customer service, and I did n…
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Unlicensed ContractorsAs a woman in the HVAC industry, competeing for leads is a long road. Over the last 10 years I've learned that alot of our competition is low cost unlicensed contractors. So, doing my due diligence, I have done reseach on the contra…
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Why are these leads even allowed?Currently, there is a lead for "video production" in Shelbyville, IL 62565, but the job poster doesn't actually need video production. They need "AV for an event including mics and projector/screen or TV". AV Re…
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Tax Deductions for Small BusinessesThere are many tax breaks for small businesses, and I bet you want to know all of them to help reduce your tax liability and keep more money in your small business bank account. That is where we can help! Here are just a few of the… -
More leadsI realize that I am in a niche market (embroidery). I have been on TT for 6 years and I would like to grow my business. The number of qualified leads I get each month make it hard to even maintain a top pro badge. Is there any hel… -
All leads that come to me are children age 6-9. How can I find adults?I teach piano. All leads that come to me are children age 6-9. Why is this? How can I find adults? I can't seem to contact the company. I used to get adult students from Thumbtack and since much of my teaching is on Zoom, I'd like t…
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Ensuring your 'preponderance' is solid.I'm embarrassed to admit that I am a court show junkie! Well, I'm not embarrassed and really I am a specifically 'The Peoples Court' junkie, and if you aren't, it might be a good business move to become one. If you watch, you will … -
Feeling hopelessPersonal Trainer, and I don’t know what it is, but it seems like the last 6-8 leads in the last 2 weeks, either ghost me, change their minds due to price, or decided they can’t afford to train. Of course I’m out $31 ea time! Thumbt…
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2 ways to make sure you don’t get off track in the new year.The pandemic has offered everyone an opportunity to pause, reflect, and assess. As things continue to pick up on the business front, it’s easy to lose yourself in the busy-ness of things. Here are 2 ways to make sure you don’t get o…
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Did Covid bring Inspiration for You, or Your Company?Hey Everyone! Danielle here. I have some questions for all of you…. And I would really love for all of you to join in! So, as we see we are edging closer to the end of this Covid tunnel… we can finally see the light of getting pas… -
Here we go again -- coaches-- does Thumbtack even want us on their platform?After almost 2 years of hiding my profile on the Thumbtack platform because their "name your own lead price" policy insisted that I pay a minimum of $165 per lead even when most "leads" never responded to my repl…
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Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
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Can we review a bad client?Hello, I have been ghosted by two clients this year - a first (and 2nd!) time in my over 30 years of freelancing. They were both on thumbtack. Can I review them to help others on this site from hiring them also? I realize things may…
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I have raised my weekly expenditures to $350, that all I can do.since I upped the amount I would spehow fast does the platform respond to increases in pro spending on leads? This is so slow
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Company Refund PolicySubject: Concerns Regarding Refund Policy and Potential Class Action Dear Thumbtack I hope this message finds you well. I am writing to express my concerns regarding the current practices on the Thumbtack platform, particularly in r…
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Keeping Leads in Only One StateI live in NY and have a 100-mile lead limit. I am only licensed in NY, but I receive leads in NJ and CT. How can I keep the 100-mile limit but eliminate leads outside my state? Thank you.
Resources
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