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293 discussions
1.2K comments
Most recent: Why do we still have to pay for a lead if the customer isn’t responding back by kristipritchett3
November 10
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Discussion List
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California PPO License Not Listed – Manual Verification RequestHi Thumbtack Team and Community, I’m a licensed California PPO (Private Patrol Operator) verified by BSIS, and I’ve completed my profile setup—including uploading my license and professional photos. However, the PPO license type isn… -
1st lead Disconnected #Hey i just signed up today and received my 1st lead but it was to a number that is disconnected and the client never responded. Am able to receive a refund for this? And why dont they 2fa the client numbers like they do ours?
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Geotargeting X Mile Radius and Works RemotelyI build websites and I only want to target leads within a 15 mile radius of my business. This is for budget reasons. My strategy right now is to market to my local area. I set me travel area to 15 miles. However, I also selected t…
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Thumbtack Weekly BudgetHi, I'm don't really grasp the thumbtack weekly budget, how this works and if it's worth the money. If it could be explained to me much better that would be great.
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Does anyone have issues uploading videos in the Pro AppI tried to upload videos but it does not give me the option
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Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multiple co…
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Tweeking for higher quality leadsHello, residential custom carpenter here. We are fully licensed, insured, our team is on payroll with workers comp, wrapped vans the full nine yards. I'm trying to figure out how to optimize our company profile for higher dollar le…
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Quick replieswhy when i send quick replies to clients, my number show as xxx.xxx.xxxx
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Suspicious Leads — Same Job Requests for $85?Hi everyone, In the past 1–2 days, I’ve been receiving multiple leads for “Furniture Assembly” with the exact same setup: two desks or tables, always listed at $85. Same format. Same price. Same type of job. It’s starting to feel s…
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Customer serviceI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor…
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Max lead pricesI have my max lead prices slider all the way to the right and it keeps telling me I could be more competitive with what I'm paying for leads. I'm unable to pay anymore than I currently am.
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refund when no connection was made to be hirei don't even have to explain myself cause we go through that same issues over and over specially in a slow season this is wrong from every angles.
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Thumbtack needs to figure out a few thingsI am a top pro as a photographer in Cincinnati. I had a potential lead enter the wrong city for their gig. I requested a credit refund, and thumbtack told me it was my job to message the customer to fix THEIR inquiry in order to rec… -
A way for local pros to differentiate.Hello Thumbtack community, You know what would be cool? A way for Thumbtack to differentiate between people who offer online services only and people who provide in-person services.Our home organizing services do well on Thumbtack, …
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Thumbtack review standard message can't be customizedI know that Thumbtack has a standard message embedded in the email that we can send to customers to do a review but it seems a little ridiculous that we can't customize it on the platform. I don't know why it took me over 4 years to… -
Limited availabilitywhy does my profile show that I have “limited availability”? I haven’t blocked any time off, and I have my availability set to ‘any time’, seven days a week. I don’t have my Google calendar connected to thumbtack either.
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Business insightsif this is as accurate as it could be I would take this as a failure when it comes to running my business on here I already spent $581 total for this year and only got hired 4 times it’s crazy that I might cut my monthly budget and …
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Why is the "online booking" option gone from the settings?It's just not available anymore.
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Unable to Update Travel Add-OnsThings I have already tried: Clearing my cache and using different browsers. I got my first lead today. Yay! Unfortunately, my price shows as $34,448, because somehow the add-on is listed as $34,428. I tried to update the price for …
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Sending prewritten email for reviews to clientsHi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for being a v…
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How does one remove a duplicate lead from their Leads and Bookings page?Had a customer post her lead twice (and I was charged twice, but that's another complaint). I engaged her on the first lead that showed up, but her second lead still shows up on my Leads and Bookings page. Please note I do not wan…
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Is there a way to contact Thumbtack Support?Thumbtack was unable to verify my license but it is because they contacted the State and they needed to contact the County that issued it. How do I tell them to verify with the appropriate entity? It states who to verify with on the…
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Clarification for Direct Leads@DustiO or ANYONE... I would like to know what are the requirements to show up for direct leads. I mean... if I set my calendar for absolute zero availability for the next 2 months I will not show up for any searches... but if I a…
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Can I expand my service area outside of the 150 miles radius determined by Thumbtack?I'm a musician and travel all over the country for all sorts of events, however any opportunities that I have to travel outside of 150 miles come from other platforms. How can expand my service area outside of that range to include …
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"Open to Other Dates"Hi all, I spend way too much time dealing with people who click that they are available for dates other than the one they specify when they are ONLY available for that one day and it's blocked out on my calendar. People so, so often…
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Can’t access some job in opportunityI been trying to access the opportunity jobs but unable to get to them can anyone please help out with this issue
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Sudden drop in leadsI am having an issue with sudden drop in leads. I went from getting at least a few a week to none. It’s been 2 weeks without a single lead. I have top pro badge, all 5star reviews. I’ve done everything Thimbtack has suggested. It ha…
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My online service is not showing outside of my zip codeHi! My service (online piano lessons) is getting very few views. Upon checking, I found out that it shows just fine when searched within my zip code. However, it’s not showing outside of it (which makes no sense since I’m providing … -
Viewings Suddenly DroppedTypically, my weekly viewings for my tutoring profile range from about 70 to 200, but last week I was down to 4 views and this week I have had none. I am wondering why there has been a sudden drop in my viewings with no discernable…
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BookingWhy is this a thing since when do we get instant booking for multiple pros. This supposed to be a direct leads not instant book. Cause last time I check the goal for instant booking was to add all info and book one pro only for the …
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