Inspiration
Share your personal experience and get inspiration, too.
Discussion List
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Interested in being a featured expert.I am very interested in being a featured expert! SOOOO many people are on the Diet RollerCoaster & they can't quite figure out how to get off & stay off! That's where I come in! With clarity and structure, I help c… -
Be careful with TT, please read this postI will keep this as short as possible. Signed up with TT many months ago. Without a clear explanation our account was never "activated" even though they took our $300. After a month + of trying to get our account workin…
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Leads, unreponsive customer,I started 3 months ago, 1st couple of months went well, and My closing ratio was over 50% I have 18 reviews all 5 stars but last month I sent most of the leads and was not able to close one way or another. Mainly Unresponsive Cust…
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non-transparent refund policy + unsupportive support = frustrated customerI would never have registered on the forum if it weren’t for the constant negative experience of communicating with the application’s support service regarding refunds for incorrect leads. I don’t know what you changed in your rules…
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SPRING CONTEST: Curb appealSpring is nearly upon us — from spring cleaning to home projects, this can be a really busy time of year. But we still want to see your work! For this season's contest we want to see your "curb appeal projects". Share… -
Clients who do not respond and pay for it.I understand that you are experiencing difficulties with unresponsive leads.In such situations , it is important to maintain professionalism and follow-up with the client through alternative communication channels . Thumbtack not re… -
House cleaningI have a house cleaning job and I started using Thumbtack to increase my income and it's been great, I'm happy and satisfied with it.
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Missing PaymentI did a service for a customer and she paid through thumbtack, but the money never showed up in my account. I've worked with this customer before and had no issue receiving payment through thumbtack in the past. I have been una…
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Eco Grizzly, Full-Service Chimney Pros - Featured ExpertHello Thumbtack! This community has been awesome to us so far and as a Platinum Pro, I'd like to introduce myself. I'm Moshe T., owner of Eco Grizzly in Canoga Park, specializing in full-service fireplace and chimney serv…
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My customer's feedback about ThumbtackI just had a conversation with a prospective customer asking if he had seen my reply to his inquiry in Thumbtack and his response was no, and that he wasn't likely to because he never wanted to have to log into [Thumbtack] ever…
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14 free tools every small business can useStarting and managing a business is expensive. Odds are you’re on a tight schedule and an even tighter budget. Luckily there are a lot of resources, websites and apps that can help you run your small business more efficiently. Here …
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Thumbtack must be doing badly = You can't reach anyoneThis is all I can figure out. Why can't you reach anyone? I tried to call, chat and nothing goes through or works and can't reach anyone. This is really not a good situation for customers so all I can figure is they are do…
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Thumbtack does not care about the prosThumbtack does not care about the pros anymore it changed in 2020 when they took away the unread refund that protected us pros from bad leads they need to take phone numbers off the beauty of thumbtack use to be the customer got to …
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I’m interested in the Expert ProHey there my name is Katie Robinson and owner of Kdssociety. I’ve been apart of the thumbtack platform since 2015 and my makeup business has grown so much because of this platform. I would love to help others in advancing there busi…
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Annual Thumbtack Giveback Event — Help Thumbtack give back on Giving Tuesday.Each year, we come together to celebrate your accomplishments and honor the significant contributions you’ve given to your communities — and we want to help you support the causes you care about. We’re inviting you to join us in a w…
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A case for a better client inquiry flow (for a muralist)Hey Thumbtack, I am going to be speaking about my industry (Muralist) on ways that Thumbtack could improve things for both the user AND the pro. I decided to try out the user flow from the consumer side and see how it worked. What … -
Being more competitive?I get these notices that I’m not being too competitive in my pricing on some things. I’ve always been a fair price with the cost of a vehicle used for work. Truck payment, gas, insurance and upkeep. I shouldn’t have to lower my pric…
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Opportunities Are Not Really OpportunitiesWhen is Thumbtack going to stop hiding the messages that are sent from Pros to job posters via the Opportunities? The messages are NOT put in the job poster's Thumbtack profile inbox. They are HIDDEN under a section called &quo…
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Being an expertI would absolutely love to become an expert on Thumbtack. Just let me know what I need to do. I am literally at 4.5 in only need the 4.7 to be platinum status. I have all the reviews they’re all amazing and I have plenty of projects…
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Add us to the Feature pleaseWe would love to be featured Affordable Lawn care 703 LLC Thanks
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How to turn off auto payDespite not getting a return text for almost 5 weeks- my question remains thumbtack states we do not pay for leads UNLESS the client initiates contact or responds to our reaching out to them repeatedly TT charges for leads because …
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2023 Top Pro Summit event Q&ASince we didn't have a chance to get to all of the questions that were submitted during our recent 2023 Summit event, we thought we would post them here. Questions submitted during the 2023 Summit event I have been submitting …
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[Recording] 2023 Top Pro Summit EventCheck out this recording of our first annual Thumbtack Summit — where we came together to celebrate our Top Pros, look back on your wins from 2022, and get a sneak peak of some exciting things in 2023. Comment below with your favori…
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Several Leads that need refundsI have several leads that need to be refunded. How can I best achieve that? thanks!
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November contest: Tips for successWe recently had our fall Thumbtack Pro Rewards Success Workshop - where we learned some tips for success. We had presentations from Thumbtack team members, as well as advice from Top Pro and Community member @ShaquealThomas. He shar…
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Inspiration from our Community members: Jerald Roberts — Five Star PaintingJerald Roberts, owner of Five Star painting in Manassas, VA took time to sit down with us and share his story. He started his interior & exterior painting business with his son in law two years ago — after spending decades in co…
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What is a Community Leader and how can you join us?Previously in our online pro Community, we felt there was too much Thumbtack and not enough Thumbtack pros. So, we’ve enlisted an incredible group of pros to lead and inspire this Community - our Thumbtack Community Leaders. Communi…
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Top pro badgeJust curious, how do you get the top pro badge displayed. Sometimes I have sometimes I don’t. Is it points? As of now I have 5200 points and the badge is not displayed. Thank you for your time. Troy.
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July Pro Highlights"Our favorite thing about what we do is getting the opportunity to participate in our customers’ big life experiences by delivering a high-quality and stress-free service. The joy and relief we provide to our clients are what k… -
Problems With Lead RefundsI am having significant problems with my requests for lead refunds. A recent one was exceptionally frustrating. I received a lead request from a client who canceled within 5 minutes of her request. I tried to immediately respond…
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