Thumbtack Resources
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Discussion List
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers custome… -
Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Help resources: Community, Help Center, and SupportHi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
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CROSSOVER INDUSTRIES ISSUES WITH LEADS?I am in the Cesspool and Septic industry, not plumbing. Yet we are in a plumbing category always. The issues always start with plumbing however we do not remove toilets or clear kitchen sinks. WE DO main line clearing. Anything from… -
How to get a new category added?Hi everyone — I’m hoping to get guidance from the Thumbtack team. I operate a niche business that specializes exclusively in funeral planning and celebration-of-life coordination. At the moment, there isn’t a dedicated category for … -
Background checkC'mon guys. Get on the stick. Many have complained of your server error message when trying to perform a background check. I have already tried 10 times with no success. and. asking for a SSN stinks of a scam. Are you sure…
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how do i get supporti have been trying for weeks to get “my setup finished” thumbtack wants a review. i have reviews from other sites that can’t be imported to complete this step. of course afte reading all these other posts, it seems that thumbtack d…
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Linking to my Thumbtack profile from my personal Website?Hi, Is there a social media-esque vector icon (like the tack) that I can add to my personal website's social media area in the footer, to link potential customers directly to my Profile here? Any info helps. Thanks all.
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Sub-Zero & Viking Repair of Calabasas | Calabasas Appliance RepairWe specialize in repairing and maintaining high-end appliance brands such as Sub-Zero, Wolf, Thermador, Miele, Viking, Thor Kitchen, True Residential, and more. We provide expert repair services for all major appliance brands and ty… -
Unlinking Google ReviewsHello, I originally created one Thumbtack account for my business. Later, after losing access to that original login and believing it was no longer recoverable, I unintentionally created a second account under a different email and …
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How do you stop the Partial Match leadsMy Leads portal is getting clogged with partial match leads for services that I am not licensed for. This is insane.
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When you are first starting your business how do gain clients?When you are first starting your business how do gain clients? I'm to gain momentum using Thumbtack and I feel like I'm struggling.
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Issues with leads and being sent for Window Treatment repair-install jobsHi Everyone, I want to know if anyone has encountered this issue. I run a window treatment service and the way our model works is we take care of both procuring the window treatments and installing them. Our policy is that we don�…
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Your Feedback In Action: Refresh your Google Reviews anytime.You asked, we listened. You can now upload up to 100 Google reviews on your Thumbtack profile and refresh them anytime. Find out how to keep your reviews up to date and highlight the work you’re delivering to customers. Learn more.
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Pro Summit Recap: 3 highlights from the 2025 Pro SummitWe had a record number of pros in attendance at last week’s Pro Summit. If you missed the event — don’t stress. Here are 3 highlights from the event so you don’t miss out. During the Pro Advisory Board panel, pros shared tactical in…
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Lead/Opportunity Details Missing Web vrs AppWhy do the details that the customer provided vary between the app and on the web? We have office staff that work these from a computer not a phone!!! They need to see the customer comments/message. Web: App:
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This needs to be removed from the user interface, or have an on/off toggle switch."The pro will arrive on site and provide a quote." I know Thumbtack will do nothing about this, but does Thumbtack actually believe that we drive to everyone's house or business before providing a quote? Can that be …
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Remote vs On-Site Lead Accuracy — A Fix That Could Save Everyone Time and MoneyHey everyone — Dan here (Enuclea LLC, Stafford VA). I wanted to raise a recurring issue that I think a lot of us have seen: remote job mismatches. Here’s what keeps happening: A client checks “remote,” But their message (if they eve…
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Trying to set up a page...getting errors on background checkI'm trying to set up a page to provide graphic design and illustration services but I can't get through the background check. Whether I choose SSN or photo ID, I get an error. Either "severError" or "Sorry, …
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What questions do you have for our senior leadership team? Ask during the Pro Summit.Join us on October 29th at 10am PT, the virtual Pro Summit is back. The event is free and hosted on Zoom. During the event you’ll be able to ask questions to our senior leadership team, so what questions do you have? Drop them below…
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Thumbtack vs. NextDoor AlertsHas anyone tried the NextDoor Alerts? As I understand, they just send a notification to allow me to reach out to the OP for what seems like a very reasonable monthly rate instead of me doom scrolling ND to find potential customers. …
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Pro Advisory Board Announcement Sans Legal VoicesI recently received the email regarding the announcement of the pro advisory board. There are no legal perspectives. This impacts the pro side experience of the app. For years, I have struggled with the way TT gains potential client…
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How do we get paid for clients that disappear?Twice now this has happened me, and I emailed support with the required info and they don't respond I get a lead and both times the lead sheet said PAID on it, which I can only assume means they prepaid for this job I get done …
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HVACI have a HVAC company for 13 years Was getting a lot of leads From Angie. ROI is horrible and maybe 90 percent of leads don’t call back, text or email. Just signed up today on Thumbtack Any words of advice for HVAC contractors?
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Why was the booking inquiries system closed despite positive feedback from pro's, will it return?Over the past year, we had a much better experience using a pilot booking inquiries system—where we paid per lead after quote discussions and confirmed bookings—compared to the direct leads model. Before switching, we spent a signif…
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Fun drama threadGentleman reached out to us through Thumbtack, we sent a proposal, did the work (structural assessment), and he paid. He then tried to use our report to get a license with the state. State denied him, because even the report said th…
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How are your leads lately?Hey everyone, can you guys share how good the leads that you getting during the past 1-2 months. Just interesting how it goes for others. And how about ROI?
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Is it just me or has Thumbtack dropped the ball lately?I was poking around my account and checked my pro status and realized for the first time since 2019 I'm not going to have my platinum top pro status. The thing is, it has nothing to do with me or how I conduct my business, and…
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Transparency for Clients about lead costsI am so frustrated. I am losing money to Thumbtack because customers won't follow through after I offer my time and services to set up the work connection. They stop communicating. I wonder if they are encouraged to reach ou…
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DescriptionI recently changed my description for services. I got multiple emails saying that my bio is violating rules. Can anybody take a look at my bio? It’s for KTD logistics. I was told by a support agent that I’m good. I’m just confused.
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California Specific QuestionI'm asking this knowing Thumtack operates in all the US and rules vary widely. However, Walmart.com, Amazon, Home Depot ETAL have figured out how to mark products as "not available in XXX State" and prevent shipping …
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my profile does not show up in search resultsHi, For DJ search in 95008 with Bollywood genre , my profile does not show up at all. I see other DJ profiles with only 2 reviews do show up. I have read through other answers and updated my profile, targeting preferences and waited…
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