Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Service Category Not AvailableDoes anyone know how to get ThumbTack to create a Service this is not an Option in the dropdown list? -
Notes area in leadsIs there an area in the leads where I can lead notes that are visible only to me?
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Your feedback in action: Refund policy update.Hello all, I am excited to share that Thumbtack has launched an update to the 15 minute cancellation refund policy. Thanks to your feedback and to the Pro Advisory Board for helping us find a solution, we are expanding the 15-minute… -
2 years Ago this is what thumbtack use to be.Check the difference between leads ands prices of how things use to be back den.
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Bad review from non clientI don't understand why thumbtack allows someone to mark you as hired just to give you a bad review. This person did not hire me, I actually turned down the job. They were mad. They marked me as hired and then gave me a bad review. B…
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Question for our cleaning professionals.Do you offer vacation rental (i.e. Airbnb) cleanings? If so, do you charge customers a different rate compared to a standard cleaning? Higher or lower? If this is a service you offer and you have any insight, drop it in the comments… -
Sudden drop in leadsI recently ventured out on my own after working for many years in the insulation industry. I signed up for Thumbtack and immediately after I began receiving good quality leads and regularly. I’ve always made sure to respond immediat…
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All my reviews are gone! Please helpHi. I have over 200 reviews which are no longer showing on my profile. Can someone please help as to why they’re gone? Thanks!
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ICYMI: 5/23 CommuniTEA Recap our Partnerships & Integrations teamLast week, several members of our Partnerships & Integrations team joined our CommuniTEA session. Our Integrations and Partnerships team is focused on enabling you to more seamlessly run your business concurrently with Thumbtack…
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Thumbtack profile is slow and is not updatingHello, there are a few number of issues I'm having with my profile. First, when I send out reviews to my clients they are not receiving the email. 2nd, I removed few photos in my collection but the photos are still showing up on my …
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[Join us] CommuniTEA + special guests from our Integrations Team on Thursday 5/23If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us this Thursday, May 23 from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll have some members of our Integ…
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I refused to work with a client and he left me a 1-star reviewI've been working with Thumbtack for almost a year now and I like this app, it's working good for me, but I think it's time to talk about this annoying little unfair thing that exists on Thumbtack. In fact, now a client who turns t…
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Why do I get charged for leads that are miscategorized?Back on 4/28 I got a lead from an individual in Shawnee, KS for wedding videography. The lead cost me $30.02. I messaged the person back and said "Sorry, I don't do wedding videography". This person had selected "Vide…
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A Quick Refresher on Reporting Suspicious ActivityThe majority of the customers you meet on Thumbtack are trustworthy. If you do come across a customer or situation you’re not sure about, let us know by reporting it. Take a moment to check out this article on reporting suspicious a… -
Tell Us How We Can Make Our Webinars Even Better 🚀Hey there, Thumbtack enthusiasts! We want to hear straight from you about how we can take our webinars from good to mind-blowing. Whether you've been tuning in faithfully or you're considering checking out the next webinar for the f… -
Why my 20+ pro reviews disappeared? Need helpgreetings, I am a pro with a moving company. Licensed and insured. Been using your platform for a while, spent good amount of money. I had over 20 reviews, about 25 I believe, and now they are all gone and I only had 1 review left.…
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Don’t miss the "How to Target Your Ideal Customers" webinar on 4/18Hey there! Just wanted to remind everyone about an upcoming webinar that can help take your business to the next level. The event is titled How to Target Your Ideal Customers and will take place tomorrow, April 18th. This webinar i… -
Your First Two Weeks on Thumbtack!🌟 Attention New Pros 🌟 First of all, welcome. We’re so happy you’re here. My name is Brittany! Secondly, we understand that starting something new can be tricky, and we're here to help ease your transition. We wanted to share a help…
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Lack of LeadsI have not gotten a single lead since October 2, 2023. I may have had my profile as unviewable for a few of these months, but I believe the majority of the time I have been viewable. I received Top Pro in 2021 and then everything se…
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[Resource of the Week] Webinar: How To Target Your Ideal CustomersJoin us for another live webinar - How To Target Your Ideal Customers, where you'll learn strategies to target the customers you want, effectively. By implementing the strategies covered, you'll attract more of your ideal customers,…
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Adding a Payment MethodI recently removed my current payment method for a couple of months, as a precautionary measure, because I was busy and wouldn't be using Thumbtack for that time. Now I'm trying to add my credit card back to my account and the site…
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[Resource of the week] Service Titan integrationI'm excited to share that we have officially launched a partnership with ServiceTitan. This partnership helps Thumbtack pros across many trades more efficiently manage all their leads and bookings through their connected ServiceTita…
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Suggestion: Can we get sound to indicate a new lead?Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that something tha… -
[Resource of the week] Front Desk.What is Front Desk? In this video, you will learn about Front Desk—what it is, its cost, and how to get started. We also have several other great videos that you can watch — check out our Video Library! -
Top Pro Not searchableAs the top pro in my category, I'm not searchable at the moment, while others are even when they are out of budget. They will still show up with "limited availability" banner. This has happened to me repeatedly. Please fix!
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[RECORDINGS] Webinar Series for ProsPlease access the "On-Demand Webinars" tab to find recordings of all our previous webinar sessions. For details on upcoming sessions and registration links, please visit our "Events" tab. -
[Resource of the week] Communicating with customers.The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of four …
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[Resource of the week] Make the most of your profile video series.In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos: Stand ou…
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Poor customer serviceI am frustrated that I cannot speak with a live person. I keep getting leads that I am blocked from because Thumbtack indicates my card is not working. checked with the bank and the card is working. I finally get a good lead and I c…
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Service "not available" to add on pro, but comes up when I search as a customerHelp! I'm a new yoga teacher and trying to add my services to my pro account, but nothing comes up yoga related at all when I try to add a new service (so according to Thumbtack, it's "not available as a service") but when…
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