Thumbtack Resources
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Discussion List
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How do you stop the Partial Match leadsMy Leads portal is getting clogged with partial match leads for services that I am not licensed for. This is insane. -
When you are first starting your business how do gain clients?When you are first starting your business how do gain clients? I'm to gain momentum using Thumbtack and I feel like I'm struggling.
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Issues with leads and being sent for Window Treatment repair-install jobsHi Everyone, I want to know if anyone has encountered this issue. I run a window treatment service and the way our model works is we take care of both procuring the window treatments and installing them. Our policy is that we don�…
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Pro Summit Recap: 3 highlights from the 2025 Pro SummitWe had a record number of pros in attendance at last week’s Pro Summit. If you missed the event — don’t stress. Here are 3 highlights from the event so you don’t miss out. During the Pro Advisory Board panel, pros shared tactical in… -
Lead/Opportunity Details Missing Web vrs AppWhy do the details that the customer provided vary between the app and on the web? We have office staff that work these from a computer not a phone!!! They need to see the customer comments/message. Web: App:
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What questions do you have for our senior leadership team? Ask during the Pro Summit.Join us on October 29th at 10am PT, the virtual Pro Summit is back. The event is free and hosted on Zoom. During the event you’ll be able to ask questions to our senior leadership team, so what questions do you have? Drop them below…
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Thumbtack vs. NextDoor AlertsHas anyone tried the NextDoor Alerts? As I understand, they just send a notification to allow me to reach out to the OP for what seems like a very reasonable monthly rate instead of me doom scrolling ND to find potential customers. …
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Pro Advisory Board Announcement Sans Legal VoicesI recently received the email regarding the announcement of the pro advisory board. There are no legal perspectives. This impacts the pro side experience of the app. For years, I have struggled with the way TT gains potential client…
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How do we get paid for clients that disappear?Twice now this has happened me, and I emailed support with the required info and they don't respond I get a lead and both times the lead sheet said PAID on it, which I can only assume means they prepaid for this job I get done …
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HVACI have a HVAC company for 13 years Was getting a lot of leads From Angie. ROI is horrible and maybe 90 percent of leads don’t call back, text or email. Just signed up today on Thumbtack Any words of advice for HVAC contractors?
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Why was the booking inquiries system closed despite positive feedback from pro's, will it return?Over the past year, we had a much better experience using a pilot booking inquiries system—where we paid per lead after quote discussions and confirmed bookings—compared to the direct leads model. Before switching, we spent a signif…
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Fun drama threadGentleman reached out to us through Thumbtack, we sent a proposal, did the work (structural assessment), and he paid. He then tried to use our report to get a license with the state. State denied him, because even the report said th…
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How are your leads lately?Hey everyone, can you guys share how good the leads that you getting during the past 1-2 months. Just interesting how it goes for others. And how about ROI?
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DescriptionI recently changed my description for services. I got multiple emails saying that my bio is violating rules. Can anybody take a look at my bio? It’s for KTD logistics. I was told by a support agent that I’m good. I’m just confused.
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California Specific QuestionI'm asking this knowing Thumtack operates in all the US and rules vary widely. However, Walmart.com, Amazon, Home Depot ETAL have figured out how to mark products as "not available in XXX State" and prevent shipping …
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my profile does not show up in search resultsHi, For DJ search in 95008 with Bollywood genre , my profile does not show up at all. I see other DJ profiles with only 2 reviews do show up. I have read through other answers and updated my profile, targeting preferences and waited…
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How to Optimize Thumbtack Profile for Local Service Bookings in a Competitive Market?Hi Thumbtack Community, I’m a freelance web developer using Thumbtack to book local clients (~10 inquiries/week). My profile gets views, but conversions are low. Setup: Completed profile, 5 reviews, targeting local web design serv…
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Just got negative review for not replying.. how come?I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to repl…
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Review with inaccurate statementsWhat is the TT policy on statements in reviews that can be proven false via screen grabs directly from the lead themself? If what is said in the message is X and their review says Y does that violate your review terms of service an…
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Should we go to a new leads website!?I have been on thumbtack for 2.5 years now and the quality is going down and really hurting us business owners while they just make tons of money. Is there another site we can use and all migrate to instead of thumbtack!? They need …
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Super Low Lead Volume. Anyone Else?Hi, Running an irrigation business in Houston. This time of the year is our busiest season, mostly all because of Thumbtack leads. This years leads have floored. Only 5 in June vs 28 same time last year. Anyone experienced anything …
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How do I get reimbursement for incorrect leads?I just got a lead for a wedding over 300 miles from my location, even though my profile says I won't do weddings more than 50 miles from my home. The groom mistakenly entered the wrong zip code. How do I get a refund?
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turn off exact match leads? (architecture)Can someone tell me how to turn off direct leads? i.e. the ones Thumbtack autosends pros? I'd much rather prefer replying to opportunities & having clients contact me directly, not being auto matched. I can't figure…
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General Contractors?How do we set up our account and use it well for our marketing efforts? Thanks for answering and we would love to connect with someone who can introduce us to this wonderful platform.
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Background Check Server ErrorEvery time I've attempted a background check over the past few months, on both Safari and Chrome desktop browsers, both SSN and photo of an ID, I've gotten a "ServorError" badge and can't move forward. Help …
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Mobile Notary Lead ChargesHi everyone, I’m new to both the notary business and Thumbtack, and I wanted to start a discussion to share some of what I’ve experienced so far using this platform to find clients and opportunities. In my opinion, Thumbtack’s lead …
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Change locationHow can I change the locations where I offer service
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Is it possibleIs it possible to request clients that are welling to pay more
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