Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Thumbtack profile is slow and is not updatingHello, there are a few number of issues I'm having with my profile. First, when I send out reviews to my clients they are not receiving the email. 2nd, I removed few photos in my collection but the photos are still showing up o… -
[Join us] CommuniTEA + special guests from our Integrations Team on Thursday 5/23If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us this Thursday, May 23 from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll have some membe… -
I refused to work with a client and he left me a 1-star reviewI've been working with Thumbtack for almost a year now and I like this app, it's working good for me, but I think it's time to talk about this annoying little unfair thing that exists on Thumbtack. In fact, now a cli…
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Why do I get charged for leads that are miscategorized?Back on 4/28 I got a lead from an individual in Shawnee, KS for wedding videography. The lead cost me $30.02. I messaged the person back and said "Sorry, I don't do wedding videography". This person had selected "…
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A Quick Refresher on Reporting Suspicious ActivityThe majority of the customers you meet on Thumbtack are trustworthy. If you do come across a customer or situation you’re not sure about, let us know by reporting it. Take a moment to check out this article on reporting suspicious a… -
Tell Us How We Can Make Our Webinars Even Better 🚀Hey there, Thumbtack enthusiasts! We want to hear straight from you about how we can take our webinars from good to mind-blowing. Whether you've been tuning in faithfully or you're considering checking out the next webinar… -
Why my 20+ pro reviews disappeared? Need helpgreetings, I am a pro with a moving company. Licensed and insured. Been using your platform for a while, spent good amount of money. I had over 20 reviews, about 25 I believe, and now they are all gone and I only had 1 review left.…
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Don’t miss the "How to Target Your Ideal Customers" webinar on 4/18Hey there! Just wanted to remind everyone about an upcoming webinar that can help take your business to the next level. The event is titled How to Target Your Ideal Customers and will take place tomorrow, April 18th. This webinar i… -
Your First Two Weeks on Thumbtack!🌟 Attention New Pros 🌟 First of all, welcome. We’re so happy you’re here. My name is Brittany! Secondly, we understand that starting something new can be tricky, and we're here to help ease your transition. We wanted to share…
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Lack of LeadsI have not gotten a single lead since October 2, 2023. I may have had my profile as unviewable for a few of these months, but I believe the majority of the time I have been viewable. I received Top Pro in 2021 and then everything se…
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[Resource of the Week] Webinar: How To Target Your Ideal CustomersJoin us for another live webinar - How To Target Your Ideal Customers, where you'll learn strategies to target the customers you want, effectively. By implementing the strategies covered, you'll attract more of your ideal …
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Adding a Payment MethodI recently removed my current payment method for a couple of months, as a precautionary measure, because I was busy and wouldn't be using Thumbtack for that time. Now I'm trying to add my credit card back to my account an…
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[Resource of the week] Service Titan integrationI'm excited to share that we have officially launched a partnership with ServiceTitan. This partnership helps Thumbtack pros across many trades more efficiently manage all their leads and bookings through their connected Servic… -
Suggestion: Can we get sound to indicate a new lead?Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that somethin… -
[Resource of the week] Front Desk.What is Front Desk? In this video, you will learn about Front Desk—what it is, its cost, and how to get started. We also have several other great videos that you can watch — check out our Video Library! -
Top Pro Not searchableAs the top pro in my category, I'm not searchable at the moment, while others are even when they are out of budget. They will still show up with "limited availability" banner. This has happened to me repeatedly. Pleas…
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[RECORDINGS] Webinar Series for ProsPlease access the "On-Demand Webinars" tab to find recordings of all our previous webinar sessions. For details on upcoming sessions and registration links, please visit our "Events" tab. -
[Resource of the week] Communicating with customers.The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of …
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[Resource of the week] Make the most of your profile video series.In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos: Sta…
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Poor customer serviceI am frustrated that I cannot speak with a live person. I keep getting leads that I am blocked from because Thumbtack indicates my card is not working. checked with the bank and the card is working. I finally get a good lead and I c…
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Service "not available" to add on pro, but comes up when I search as a customerHelp! I'm a new yoga teacher and trying to add my services to my pro account, but nothing comes up yoga related at all when I try to add a new service (so according to Thumbtack, it's "not available as a service"…
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Thumbtack Refunds Denied Even though Job isn’t in the areaI use to have no problem getting refunds approved from thumbtack. I use to be able to screen shot conversations and submit to Thumbtack Support. The last time I tried they told me I need to submit the conversations on thumbtack mess…
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[Resource of the Week] Target the jobs you want.Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do. The series consists of three videos: Set your travel areas — Let Thumbtack know where you want to work Set your job pref…
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Trying to get in contact with someone over phoneIs there a way I could get in contact with thumbtack over the phone . Spanish gets me someone but English just hangs up the phone or I get a stubborn text rep . I got charged for a lead that wasn’t on my targeted preferences and it …
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Background check not workingAnyone else having issues with getting the background check? I enter my information in and all it returns is "serverError".
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RefundsI can see lot of people talking about it . Thumbtack should be more real when analyzing refund requests . So many costumers don’t respond, click by mistake and etc . But thumbtack keep charging us without any chance
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[Resource of the Week] Show off your strengths.Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your …
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Not showing up in searchI’m not showing up in search results for one of my services . I currently have four, the other three services are showing and I’m near the top. But, with my targeting on and my price per lead above recommended, I still do not show u…
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NO support, No Agents, Automated MessagesWhat is going on here, am a pro, great reviews and work very hard for my Thumbtack customer, but what is going on. No support, I call says we are closed, reach us at regular buisness our no matter what time I call. There's no o…
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Anyone having problems talking or chatting to a TT Rep?Anyone having problems talking or chatting to a TT Rep? Been trying since 1-9 and finding texts / chats don't get answered and no Rep live #s. I had an Instant Booking cancel after just 2 days and charged 40.00. Are we required…
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