Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Lack of Thunbtack Support and refund policyI’m EXTREMELY disappointed in your customer service and refund policy. I am justified in saying that I will pay for leads where I can actually perform the job. I am being denied my refund requests for charges that do NOT fit my jo… -
Suspicious job alertsMaybe a month ago, I got a job lead which of course had the potential client's name. After that, all the subsequent leads I've gotten have that client's name above it. This does not seem to be a clerical error on Thumbtack's part, b…
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Is my account ban?Since I restarted using thumbtack I didn’t received any leads (everything is set right as it should, any my leads prices are set higher than normal ) and now I noticed I am not even appearing online on the pros list, I try so many t…
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Havent gotten any leads in 5 daysIts been 5 days i was getting a lead every day for past 2 weeks and i have. Hreat reviews and reply right away what ia going on?
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Service Category Not AvailableDoes anyone know how to get ThumbTack to create a Service this is not an Option in the dropdown list?
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Notes area in leadsIs there an area in the leads where I can lead notes that are visible only to me?
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2 years Ago this is what thumbtack use to be.Check the difference between leads ands prices of how things use to be back den.
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Bad review from non clientI don't understand why thumbtack allows someone to mark you as hired just to give you a bad review. This person did not hire me, I actually turned down the job. They were mad. They marked me as hired and then gave me a bad review. B…
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Sudden drop in leadsI recently ventured out on my own after working for many years in the insulation industry. I signed up for Thumbtack and immediately after I began receiving good quality leads and regularly. I’ve always made sure to respond immediat…
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All my reviews are gone! Please helpHi. I have over 200 reviews which are no longer showing on my profile. Can someone please help as to why they’re gone? Thanks!
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ICYMI: 5/23 CommuniTEA Recap our Partnerships & Integrations teamLast week, several members of our Partnerships & Integrations team joined our CommuniTEA session. Our Integrations and Partnerships team is focused on enabling you to more seamlessly run your business concurrently with Thumbtack… -
Thumbtack profile is slow and is not updatingHello, there are a few number of issues I'm having with my profile. First, when I send out reviews to my clients they are not receiving the email. 2nd, I removed few photos in my collection but the photos are still showing up on my …
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Why my 20+ pro reviews disappeared? Need helpgreetings, I am a pro with a moving company. Licensed and insured. Been using your platform for a while, spent good amount of money. I had over 20 reviews, about 25 I believe, and now they are all gone and I only had 1 review left.…
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Lack of LeadsI have not gotten a single lead since October 2, 2023. I may have had my profile as unviewable for a few of these months, but I believe the majority of the time I have been viewable. I received Top Pro in 2021 and then everything se…
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Adding a Payment MethodI recently removed my current payment method for a couple of months, as a precautionary measure, because I was busy and wouldn't be using Thumbtack for that time. Now I'm trying to add my credit card back to my account and the site…
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[Resource of the week] Service Titan integrationI'm excited to share that we have officially launched a partnership with ServiceTitan. This partnership helps Thumbtack pros across many trades more efficiently manage all their leads and bookings through their connected ServiceTita… -
Suggestion: Can we get sound to indicate a new lead?Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that something tha… -
[Resource of the week] Front Desk.What is Front Desk? In this video, you will learn about Front Desk—what it is, its cost, and how to get started. We also have several other great videos that you can watch — check out our Video Library! -
Top Pro Not searchableAs the top pro in my category, I'm not searchable at the moment, while others are even when they are out of budget. They will still show up with "limited availability" banner. This has happened to me repeatedly. Please fix!
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[RECORDINGS] Webinar Series for ProsPlease access the "On-Demand Webinars" tab to find recordings of all our previous webinar sessions. For details on upcoming sessions and registration links, please visit our "Events" tab. -
[Resource of the week] Communicating with customers.The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of four …
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Poor customer serviceI am frustrated that I cannot speak with a live person. I keep getting leads that I am blocked from because Thumbtack indicates my card is not working. checked with the bank and the card is working. I finally get a good lead and I c…
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Service "not available" to add on pro, but comes up when I search as a customerHelp! I'm a new yoga teacher and trying to add my services to my pro account, but nothing comes up yoga related at all when I try to add a new service (so according to Thumbtack, it's "not available as a service") but when…
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[Resource of the Week] Target the jobs you want.Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do. The series consists of three videos: Set your travel areas — Let Thumbtack know where you want to work Set your job pref…
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Trying to get in contact with someone over phoneIs there a way I could get in contact with thumbtack over the phone . Spanish gets me someone but English just hangs up the phone or I get a stubborn text rep . I got charged for a lead that wasn’t on my targeted preferences and it …
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RefundsI can see lot of people talking about it . Thumbtack should be more real when analyzing refund requests . So many costumers don’t respond, click by mistake and etc . But thumbtack keep charging us without any chance
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Anyone having problems talking or chatting to a TT Rep?Anyone having problems talking or chatting to a TT Rep? Been trying since 1-9 and finding texts / chats don't get answered and no Rep live #s. I had an Instant Booking cancel after just 2 days and charged 40.00. Are we required to t…
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Instant Book Q&A VideoWe put together a series of videos that cover commonly asked questions about Instant Book, how to get the most out of it, including tips from top Thumbtack pros, as well as feedback we've been hearing and how we're addressing it. Wh…
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Why are phone numbers being hidden for direct leads?I had a lead yesterday that I responded to with my quick reply in less than a minute, and 20 minutes later I go into the app to text the client, and the phone number was hashed out, and I had no way of reaching them. Then later it s… -
Issues with pro not reserving reset code or allowing email changes.Been experiencing this for a while now, I try to reset my password and send the reset link to my email and I never receive it. Along with changing my email in the app that I’m still logged into on my phone. I’ve been getting no help…
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