Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Thumbtack in Canada?Hello Everyone! I am new to Thumbtack! I offer proofreading & editing services via Full Proof Edit. I've looked around for this answer but can't find anything specific so asking here - is Thumbtack available as a se… -
Help with leads and opportunitiesHi! I'm just starting out, and I've had Zero luck ... No one has replied my opportunities messages, nor I have received any direct leads .... I only have 1 review, but I'm starting out, where can I get reviews that a… -
OpportunitiesI'm sure it can't just be me, but no "opportunities" lead (ever) for all of 2022 has not even "read" my message to them. I get that I will not be hired 100% of the time, but I don't see a "rea…
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New User - Questions and HelpHi Community! I just started using ThumbTack I've been sending messages to "Opportunity" leads, because I have not gotten any Direct Lead, but If I go to my "Sent" folder, I don't see any Checkmarks, s…
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Introducing Front Desk.Our pros with Gold or Platinum Pro Rewards status, are part of a select group that can participate in our Pro Partnership Committee. Last rewards period, they told us that answering potential customers quickly — even when you’re on … -
Introducing a new integration: WorkizWe’re always looking for ways to help you automate your workflows, so you can focus on what you do best. We wanted to make sure you know about Thumbtack’s integration with Workiz. Here's how it works: Thumbtack leads land strai…
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Issues with RefundsI recently had 2 requests for refunds denied when my calendar was previously blocked. I have sent messages on the initial denial and have not received any response. As far as I can tell, the leads complied with policy for the cred…
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Stale discounted opportunities !!!This past week I have received 4 different emails of 10%-15% discounted opportunities that were expired by at least 2 days. For example, I got one today, Thursday, for an event that occurred on MONDAY !!!!!!!!! I think the AI is b…
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[Advice from Community members] Collecting reviewsOne of our new Community members, @pr660 recently posted this question in the Community about collecting reviews from past clients that were not found through Thumbtack. I thought this would be a great opportunity to put our hive mi…
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Additional Google ReviewsWhen I created my thumbtack account it let me import the 6 I had. I now have 17 and want to add the additional Google reviews to my account. I keep getting the error message that I have already imported all Google reviews. Is there …
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Can I Post Reviews From Past Students/Clients?I have dozens of stellar reviews/testimonials from past students/clients prior to using Thumbtack. Is there a way that I may list them in the "Reviews" section of my profile? This will most certainly be mutually beneficia…
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How Does One Go About Changing Rate/Hr?I can't seem to find the rate edit button in my profile... Please help! Thanks in advance!
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Unable to Input "Frequently Asked Questions" on Profile Page"Frequently Asked Questions" lists beneath it, "You have not answered..." However, there appears to be no means of getting to the edit page for this. Please help! Thanks in advance!
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Lately getting smaller amount of leadsI build furniture and mount TV’s among many other things on Thumbtack. I used to get a large amount of leads every week and business was great. I maintain a 5.0 rating, top pro status, and keep my profile pretty updated. Over the pa…
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As a business owner, how do you prefer to do your taxes?Let us know what tax software you use (if any), and why. And check out our partnership with TurboTax. Thank you!
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What's happened to ThumbtackFormerly a TopPro on Thumbtack, but I receive hardly any leads at all these days and the few Exact Match leads I do receive can't afford to hire me because their budget's are ridiculously low! Seriously questioning what�… -
Partnership with Jobber!Last rewards period, our Pro Partnership Committee* shared that partnerships and integrations are essential — and can help pros save time and close more leads. Last month we announced the launch of our partnership with Jobber. When…
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Negative reviewAre thumbtack leads able to leave us a negative review if they haven't hired us? I got a lead but don't offer the service that they were looking for. They left me a 1 star review because I dont offer that service. Why a…
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Profiles for Different LocationsWe're a new eLearning platform that launch in January 2022. Our platform allows parents to find verified, actual teachers to tutor their children. We were wondering if it was possible to make sub-profiles that are specific to c…
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Thumbtack masterclassThanks so much for being in the zoom today! Please send me an email to Lemargriffinfilms@gmail.com with the Subject - Thumbtack Masterclass - Anyone that emails me today will get $25 off the class and also a free 15 minute private z… -
Prices not being shown to potential clientsI set up my prices and the pricing page says prices are live, yet anywhere from 60-75% of my leads show this: When I brought up this bug a year or so ago, I was told my prices are live and everything looked fine. If that's the … -
RefundsRefunds aren’t being honored with thumbtack. When a customer doesn’t respond and when we pay for direct leads. We should be refunded or at least free leads to make up for our loses. This is all pros issue and it’s still not being r…
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Thumbtack Refund Policies & Customer Service is very disappointingI have used TT for years and even though I have had my reservations, the site has been good to me and meets my needs. Recently, Thumbtack has taken turn for the worse in following its own refund policies and responding to inquiries …
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Group Highlight: Home ProsIf you're tagged in this post, it means you let us know that you are in a home industry category on Thumbtack. I wanted to personally remind all of you that this group for Home Pros exists and that it is a space for you to netw…
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Anyway to add voice memos?I am about to take a vacation for a week & won't be available for sales calls with leads. I wasn't going to turn off services this time, but wanted to add a more personal touch. I have a video recorded with behind the …
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Issues with refundsI've been using Thumbtack for many years and it was great experience. But recently I feel like something changed and the Thumbtack cares about money only. I've submitted refunds for leads which are clearly fall under refun…
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Receiving Direct Leads that really aren't Direct Leads?Hey guys! My name is Britney and I am one of the CEO's of Lexington Development! We are a construction, remodeling, contracting, and handyman service based out of Jackson, MS! I just was wanting to know if there are other Pros … -
Improvements for the app (for the Pros)Hi! I'm the Pro (handyman) with 300+ 5 star reviews. I'm here for 1 year already. And I'm not good with some of the moments in the app. My suggestions are: _____ 1. Make the base prices of the Pro more visible to the…
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Thumbtack canceling request?I was scrolling through my previous conversations & noticed one had been canceled- by thumbtack. Why would thumbtack cancel a job request? If the person wasn’t legit/got a complaint from another pro & therefore they were rem…
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