Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
-
Your questions about Thumbtack Numbers, answered.Thank you to everyone who submitted questions and shared feedback with us. We brought your top questions directly to the product team and hosted an AMA to walk through how Thumbtack phone numbers work, what they unlock for pros, and… -
Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers custome…
-
Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Help resources: Community, Help Center, and SupportHi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
-
Preset JobsWill someone explain how the preset jobs work? I noticed it on the app and I want to make sure it's something I want to add to my business. -
Leads completely dissappearedHi Folks I know I'm not the only one I've read through thread after thread on this. Can someone help. We went from booking 5-10 new jobs per day from Thumbtack to zero. Not almost zero. Literally zero new leads. I see so…
-
How Often Should You Schedule House Cleaning?One of the most common questions homeowners ask is, "How often should I have my home professionally cleaned?" There isn't a single answer because every home is different. The right schedule depends on your household s… -
Bug with "Post prices" button - Account is stuck (Case #14305216)Hi everyone, I am a new pro here and I'm facing a serious technical issue that is completely halting my small business. I cannot activate my profile because the "Post prices" button doesn't work on either the app…
-
Lead quality and the easy buttonI know Thumbtack is concerned with the quality of the leads, and rightfully so. If people are not actually hiring pros on the platform then there's no reason for us to throw our good money away. I've been thinking about…
-
Thumbtack cancel requestWhy did thumbtack cancel a request and didn't refund the money paid for the lead?
-
Remember- always test for asbestos when demoing drywall and vinyl floorsRemember, asbestos can be in any home, even recently built ones. We have found asbestos in the joint compound in homes build as recently as 2018. If you demo without testing, you are putting the homeowner, and your workers at risk…
-
How do you respond when a customer asks, “How much is this going to cost?”Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a… -
New Organizer to ThumbtackHi! I'm new to the community and have been using Thumbtack Pro for a couple of months. I would love to connect and see how others are having success booking jobs on the platform. Thanks!
-
Business name change/ID TeamI changed my business name legally a year ago, and Thumbtack still will not change it on my profile. They say the "ID Team" needs to handle it. I sent them what I needed to (at this point all my legal documents are with my…
-
Competition InsightsDoes anyone know why Thumbtack no longer shows the highest and lowest price for each vendor contacted by a customer? I just like to gage where i am in relation to the other vendors.
-
My fee is listed in my About section yet some leads don't book due to priceMy fee is based on industry standards, but I realize not in everyone's budget. My fee is clearly stated in my About section, yet another lead this week said my fee wasn't in his budget. I spent $41 for that. Anyone else ha…
-
Can Thumbtack add a specific category for Drapery Workroom pros?A search on Thumbtack for custom drapery only comes up with installers or handymen, but there is a distinct trade for professionals who fabricate custom drapes, roman shades, cornices, pillows, and other soft goods from COM/designer…
-
Why do I receive direct leads where customer's budget is less than half my published rates?I keep getting direct leads where the customer's budget is half or less than half my published rates. I feel this is an issue that can be easily filtered on the back end but is left unaddressed because it's profitable for …
-
Removing reviewThis discussion was created from comments split from: The new Phone number situation. -
The phone number issue is very very bad and may finally drive me off the siteI need to have client contacts directly. This is insane to charge me 30$+ for a photo inquiry ( meanwhile the travel settings have never worked properly) and then not even give me access to a real phone number. People don’t answer r…
-
Blocking just a time period (not the entire day) on the calendarHi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…
-
Drop in leadsHas anyone experienced a sharp lead drop after an initial strong first few months, even with good reviews and profile optimization? If so: did leads resume on their own? did you change anything specific? or is this tied to seasonali…
-
CROSSOVER INDUSTRIES ISSUES WITH LEADS?I am in the Cesspool and Septic industry, not plumbing. Yet we are in a plumbing category always. The issues always start with plumbing however we do not remove toilets or clear kitchen sinks. WE DO main line clearing. Anything from… -
How to get a new category added?Hi everyone — I’m hoping to get guidance from the Thumbtack team. I operate a niche business that specializes exclusively in funeral planning and celebration-of-life coordination. At the moment, there isn’t a dedicated category for …
Resources
- All Categories
- 1 Pro AI Hub
- 25 New Pro Hub
- 2 PAB & PPC corner
- 26 Trending topics
- 13 Feedback in Action
- 7 Wins and Recognition
- 17 Tools to help grow & run your business
- Pro Mentorship
- 38 Comunidad en Español
- 3 Featured Events
- 15 On-Demand Webinars
- 207 Network and Collaborate
- 138 Thumbtack Pro Rewards
- 1.2K Business Resources
- 208 Inspiration
- 77 Business Resilience
- 333 Thumbtack Resources
- 365 Community News
Welcome! Check out our Community Code of Conduct. (review here)