I've been with Thumbtack for years and really like the platform, but I'm being charged for leads "exact match" that are outside my travel distance. Is anyone else experiencing this?
@Bryan1 happy to look into this with you. Do you have a recent example of this that I could take a look at? I'll just need the customer's name.
@Bryan1 Looking at your travel preferences, you have Oldsmar selected that you want to receive jobs from there. Since Arthur's job is in Oldsmar, it is indeed a perfect match and that's why you got charged.
Sorry for the delayed response. You are correct, I was confusing my 25 mile radius with the Counties I've selected to work in. I was under the impression that when I selected a larger or narrower mile radius that it would be reflected in all my travel distance categories.
Thanks for clarifying.