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Being Charged for leads out of my pre selected travel distance

Community Regular
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I've been with Thumbtack for years and really like the platform, but I'm being charged for leads "exact match" that are outside my travel distance. Is anyone else experiencing this? 

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Re: Being Charged for leads out of my pre selected travel distance

Community Expert
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@Bryan1 happy to look into this with you. Do you have a recent example of this that I could take a look at? I'll just need the customer's name. 

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Re: Being Charged for leads out of my pre selected travel distance

Community Regular
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Hello Kameron,

 

Customers name is Arthur. 

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Re: Being Charged for leads out of my pre selected travel distance

Community Manager
Community Manager
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@Bryan1 Looking at your travel preferences, you have Oldsmar selected that you want to receive jobs from there. Since Arthur's job is in Oldsmar, it is indeed a perfect match and that's why you got charged. 

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Re: Being Charged for leads out of my pre selected travel distance

Community Regular
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Sorry for the delayed response. You are correct, I was confusing my 25 mile radius with the Counties I've selected to work in. I was under the impression that when I selected a larger or narrower mile radius that it would be reflected in all my travel distance categories. 

 

Thanks for clarifying.

 

 

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