What should Thumbtack look like after the COVID-19 pandemic is over and Americans are going back to work outside of their homes?
I believe Thumbtack needs to steer the platform back to a model that puts the NUMBER ONE GOAL as "Help an individual get their project done by a Thumbtack Pro."
These are the Top 4 issues that I see with the platform in it's current form and some suggestions for change:
1) Change the payment system to be hire focused. Say you have a job that is posted and each pro that is contacted pays $30. Let's say that this job has a gross value of $500 to the selected Pro. And lets say 4 pros are contacted. So Thumbtack makes $120 on a job with gross value of $500. What if the selected Pro pays $75 (15% of the gross) and the non selected pros pay $20 each? Now Thumbtack has made $15 more on this job post than they would have under the current system. If the job poster doesn't select a pro, have the payment be $20 each. This $55 difference would show that Thumbtack is truly interested in helping Pros get hired for gigs.
2) Revamp the Opportunities tab. Pros are not getting hired through this tab.
3) There is no way to differentiate between a serious buyer and tire-kicker. There needs to be some sort of filter where job posters are asked if they are trying to understand what this service costs. "I'm not sure" should not be an option for a budget range. This question should be moved up to separate the job posters who say "I'm ready to hire" vs. "I'm trying to understand what this typically costs".
4) There should be a way for Pros to give a masked quote for job posters that are just price shopping. Limit it to 4 quotes and don't charge the job poster or the pro. No questions, no messages, just a quick quote based on the info they give. Ask more questions of the job poster so the pros have all the info they could need. If the job poster is truly trying to educate themselves, they will answer more questions. If they bounce, then they were never going to be a serious buyer of services anyways.
5) Market towards companies and organizations more. A lot of business is being missed out on.
With the current situation in which we are are all financially struggling I am wondering if Thumbtack will make a concious decision and lower their lead prices? I am receiving leads in which i pay $18 to over $30 per lead and i get no response back yet I STILL have to pay for them. I am losing money on people just "shopping around" and just read my response and do not respond. It would be great to hear back whats your experience.
*post merged to existing conversation by moderator on 04/07/2020*
Thumbtack has mentioned that price per lead during this time will be lowered but I have seen no change at all. My prices are all the way up to $80 per lead and a lot of them have not been very good leads. I haven't signed up a client from Thumbtack in the past 8 months. Can you please lower your lead prices to around $30?
*post merged to existing conversation by moderator on 04/10/2020*
What is going on with TT pricing since COVID19???? Why have the prices gone up, I would think they would be working with their pros during this time. I can't afford these prices, I'm facing a lot of competition in my field during this time, it was hard enough before the virus but if the pricing remains as high as it is, I will have to end my relationship with TT.