Will Thumbtack lower the lead costs because of the COVID-19 pandemic?
I've seen lead costs in my category increase to $59 for a 4 hour event last week, which is ludicrous to begin with. And received a notice that on March 19 another increase?
With what's going on in our country and the world, and jobs more scarce now, I think that there should be a substantial discount in lead costs, or none at all for at least 2-3 weeks(which is average span of businesses and schools being shut down)
DJ Stevie 3-16-2020
I have been wondering why Thumbtack up their quote pricing by over $20 these past two weeks in the photography devision. Seems like in these trying times they would lower the rates. If we are not working right now it is hard to purchase a lead. Especially when the price per lead has gone up over 25 percent.
post merged to existing conversation by moderator on 02/24/2020
The prices you’re seeing are based on two things:
As of March 12, opportunities increased in cost to reflect the value they give. You'll see the cost of the opportunity before you reach out to the customer. Since these are priced separately from other leads, no other lead costs were increased.
Thumbtack’s lead costs vary based on factors such as supply and demand. So while we haven’t changed how exact and partial match leads are priced, you’ll naturally see some fluctuation as the marketplace changes.
If you have questions about a specific charge, our Support Team can look into your account for you.
It’s an unprecedented time and we know businesses are being impacted. Thumbtack is thoughtfully looking for ways we can help pros get jobs safely during COVID-19. For example, we’ve postponed an update for a few weeks as we figure out the best way to support our pros and business right now.
In the meantime, we’ve created a few resources as a starting point:
Lastly, we’re also working hard to ensure that you have the information you need. For up-to-date federal, state, local, and private resources we encourage you to visit our Business resilience board.