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Can't mark leads as "hired"

Active Community Member
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I just noticed that I can  no longer mark leads as "hired" when I've finished a job.  I can (and did) request a review, but I can't mark the job as hired and it isn't adding to my statistics.  

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Re: Can't mark leads as "hired"

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I called about this and was told that they were trying to get this feature incorporated into the app, and that it would be resored to the site by 3/10...perhaps he meant to say by 3/10/21.  I have noticed that the customer can mark hired.  I had someone do it last week.  

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Re: Can't mark leads as "hired"

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Hey, @JoeB131 are you attempting to do this via the app or by desktop? Currently, pros can update the status of a project when on the iOS app and Android will be the same very soon.

To update a job’s status, open the conversation with the customer. Under the lead details (near the top of the screen), tap the dropdown menu and pick a job status. If you've marked the job as done and the customer confirms or leaves you a review it will also add to your overall hire count.

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Re: Can't mark leads as "hired"

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@Kameron - I did it on the desktop.  My Phone is an android, so it won't let me fix it through the App, either.  

Clearly, the difference here is that the customer has to confirm that the Pro did the job.  I'm really not sure why that is necessary, as a lot of customers really don't come back to Thumbtack after the job is done or they ignore the email as spam.  I'm not seeing how this is a help to the Pro, really.  

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Re: Can't mark leads as "hired"

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Moderator
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@JoeB131 I see that you requested a review which will be different than updating the project status. As mentioned, this is, and will only be available on the apps. You make some valid points here and I'll be sure to pass along your feedback around the customer needing to confirm in order to add to the hire count. 

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Re: Can't mark leads as "hired"

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I totally agree with @JoeB131. Most customers don't even look back! Why only one side interests are considered in all changes? Whereas we are the ones paying for? @Kameron