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Decling a customer request

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I just declined a lead to DJ an event for May 11, my daughter's college graduation is on same day. I wasn't able to send personable message to decline it. And I got charged on top of it! Why are we not permitted to send a personable message thanking the customer for selecting us, and explaining why we can't provide services? This way customer doesn't think we avoided them. This has to change!

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Re: Decling a customer request

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@DJStevie it's in an effort to save you time from needing to write a long message for each job you decline. When you decline a job we'll kindly let the customer know that you're not available. In regards getting a job on days like that one, be sure to keep up on your Pro Calendar so that we won't show you for jobs on days that you're unavailable. 

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Re: Decling a customer request

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@Kameron 

Where it may make sense for some, but for someone who loves being personable with customers, this takes away from what I've done all my life.

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