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I did not ask to be listed 61 miles away

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Why am I listed in Rockford which is 61 miles away. My range was set at 20 mile.

John C Hansen, LEED AP
Hansen Home Inspections
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Re: I did not ask to be listed 61 miles away

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@HansenJC if an area doesn't have a lot of pros, such as Rockford, there will be times that we'll show pros who are in the surrounding areas so the customer has a few more options. If a customer from Rockford reaches out to you, it will be considered a partial match. When it's a partial match, you have the option to accept or decline and won't be charged unless you accept. 

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Re: I did not ask to be listed 61 miles away

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@HansenJC can you tell me which zip code you did a search in? I just want to make sure I'm replicating exactly what you're seeing so I can get you some answers. 

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Re: I did not ask to be listed 61 miles away

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The zip code in the heart of Rockford Illinois is 61101.

John C Hansen, LEED AP
Hansen Home Inspections
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Re: I did not ask to be listed 61 miles away

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@HansenJC if an area doesn't have a lot of pros, such as Rockford, there will be times that we'll show pros who are in the surrounding areas so the customer has a few more options. If a customer from Rockford reaches out to you, it will be considered a partial match. When it's a partial match, you have the option to accept or decline and won't be charged unless you accept. 

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Re: I did not ask to be listed 61 miles away

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@Meckell  This is clearly contrary to the idea that Thumbtack presents as "Get the lead you want". This now becomes an issue of "Pros must manually filter every lead we send you", which is quite different than simply filling out our preferences. ~~ JCH 5-7-2019

John C Hansen, LEED AP
Hansen Home Inspections