@jcp When you wrote: "We were told months ago about some major changes due to pros concerns..." Travis mentions three of those issues that have received a lot of requests from the Pros. You can view that recent video by Travis https://youtu.be/0wET6pHrSfg where he presented the webinar on the Feedback Loop.
Travis also said there would be a post somewhere here in the community with more details of several other frequent requests.
I have also found that a ?new? feature that is not often dscussed is the "Suggestion Box." I have asked how long that was there but heard no answer yet. You will need to log in to navigate to this spot. https://help.thumbtack.com/suggestions
We need to lobby other pros to enter they own suggestions and make every post count. Sorta like voting for a write-in candidate.
In that video, Travis talked about the mileage filter for the Jobs Tab. But I am unsure that it was implimented as well as we would like. I know it could be done better. One question I have for @travis (is this the right Travis?) did you actually poll the Pros who requested the Mileage filter to learn if that filter is what they wanted? Sorta like an ad hoc focus group.
So something has been implimented. Just not enough, nor as fast as we would wish it to happen.
Another thought on the number of pros contacted.
There was a time when a moderator answered this issue with an explanation about why what we see in terms of any number of pros contacted turned out not to be what we think we see. I tried very hard to comprehend what was said. But it still made no sense to me. And I doubt strongly that it ever will. Someone needs to challenge the programmers to explain the math involved in "28 pros contacted".
I got my start when there was a limit to the number of Pros that could "bid" or send a quote to a job poster. Then it changed to instant match and the number of leads I saw dried up. The number of jobs can never be higher than zero if the number of leads is zero. (So, good review will never change that, will it.) Then it changed to promote. .....[And now I am rambling.]
No. I am guessing you are talking about the website, how we instruct TT to filter the leads that are, and are not, sent to us, etc.
In one of my TT profiles ( I have two); I have over 70 response templates. However, if I receive a JPSY lead, I am unable to access those templates.
I used to send lengthy, well written emails, asking for simple clarity on certain types of Handyman leads. I no longer do that.
And, not to sound like a broken record. The whole distance thing, declining leads that are way too far away. Or even wading through those in my JOBS TAB..... not a productive use of my time.
Functionality wise is pretty good, the one feature I'd like is to be able to more easily set lead times using Promote. I usually work 4-5 weeks out and will often get Promoted to customers who want stuff right away. TT is good about refunding but it's frustrating to the customer.
User experience wise the per lead pricing should be much more visible, right now I've got to hunt it 3-4 clicks deep.
My big beef is that the pro Service categories don't match what customers see. Take one of my services, making Cabinets. I'm signed up for two Pro services categories "cabinetry" and "custom cabinet making" (with radically different lead price structures, but that's a different topic). For the customer who types in cabinets, they see "custom cabinets" and "cabinet makers" and then get a bunch of sub categories. Since I've got promote on for cabinetry, I get promoted if they choose install premade cabinets, which I don't do. Why isn't there a 1:1 match of customer and pro services or at least for each Pro services, what search terms it covers?
In another example, this time in furniture making. If I'm a customer and I type in Furniture, I get a bunch of services options none of which are related to making custom furniture. It's only when I type in "custom furniture" do I get the catagory. How is a customer suppose to know this? To most customer it looks like TT doesn't offer Pros for custom furniture making. Opportunities losts. I realize this last comment goes beyond the question but is important.
I'm happy to talk more and/or even get on a videocall to show what I mean as I realize it's hard to follow in text.
The cost that a Pro will pay should not be burried even one click deep. It should arrive in plain sight with the lead. And the discount should be visible at once not after we have paid it. (Yes I have offered this suggestion as two seperate suggestions previously).
JCH ~~ 5-15-19
I really don't know if its working. Truth be told I stopped actively using Thumbtack as I am not getting hired. Promote doesn't work for me and I got tired of responding to leads that ghost me while I kept paying and paying with no refunding for ghosts who didn't even seem real. After not using promote, all the jobs in my job tabs also lead no where. They are either from miles and miles away or have a budget that bascially would have me working for free.
I've asked for one thing...the ability to edit (remove the word digital) what is included in MY base pricing and that has fallin on deaf ears.
If you haveanyfeedback regarding your services, our Product Team wants to hear it! We greatly appreciate all the suggestions you've given us so far and this is another great opportunity to be sure your voice is heard.
Suggestion. If Thumbtack employees solicit feedback from Pros then it would be a really good idea if those employees show Pros a basic level of professional courtesy by reading their replies.
@Lar posting your response here in this thread will be the best way for you to share feedback in regards to Cordelias question, as opposed to sending her a DM. Keeping all relevant feedback in this thread will make things easier for her to keep everything in one place for her and her team to see.