It's pretty clear that TT isn't taking the pros feedback, if so, show me what changes have been made with the pros in mind. Everyone on here is requesting more job preferences so we stop receiving garbage leads. Instead of adding more preferences to help narrow automatic leads, you've reduced them to 3. Atleast in my category of Video Production. IN the past two weeks, i've spent over $300 on leads I would never bid on cause their budget was too low or it's not work I perform. But TT still got paid.
I've almost given up with TT, if you look at all the threads on this community and all the complaints, nothing is getting done with the pros in mind. It seems to me that we are extremely valuable to thumbtack, without us, customers will stop using this platform so wouldn't it be a good idea to start making changes to the platform that benefit the pro?
It's simple: ADD MORE PREFERENCES. If you don't know what to add...ASK A PRO IN THE FIELD. For example: Bring back a customers budget. Within job preferences of automatic leads, there needs to be a category that we can select the budget range in which we will accept and pay for leads. If a customer doesn't know how much a service costs, they can do a little research or if they aren't getting the responses they want, then thumbtack should intervene and suggest that their budget is too low.
Hey I got a "gift of gab" badge. What does that do? I have no idea. My guess is it's a cute thing we can add to our profile that has no relevance to our profession.
Not really. I have two services listed and when I do get leads for one of them, it says "this is not a service normally targeted but we thought you might be interested" or something like that. It is EXACTLY the service I offer and target! So I got that lead, but how many am I missing out on?
Also hate that I get charged for a lead that wants a job for $25 and the lead costs me $3-5 without me even approving the charge. The problem on my side of that is my services don't cost certain amounts for certain jobs, they scale or they depend on a lot of things, etc. So the system won't even know that this job will cost me money, not make me any.
Now that I undersatnd what is wanted, managing my services is somewhat a mystery. I would like them to be more diverse in the categories. For instance, to have the Editing category be specified as to what type (Commercial, Home Video, etc.). Also my category has been combined into Photo Editing, Scanning and Restoration, which is very confusing. Scanning is a separate and distinct category. (people want to protect their photos from fire or theft will use this). Restoration is also separate (while scanning is involved it is minor in the restoration process). Photo Editing is unclear period. Photo Manipulation might be a better title. I have suggested these changes on many occasions without result.
I would also like to see my competition, as we could see in the past. I would like to see who the job went to as we could see in the past. I would like to communicate with the potential customer as we could do in the past. I would like to see job postings go to just five Pros. In general I would like to see greater transparency. I would like to see my telephone and/or email be available to the customer (with TT trusting the Pro not to violate the rules, nor treat us as dishonest. I would like the Check Availabilty Button to be revised to Contact The Pro (which would go a long way to eliminating ghosting. I would like to see the calculation of Review be revised to be more accurate (previously posted suggestion).
I think TRANSPARENCY is most important. We are currently in the dark, groping for answers that don't seem to be forthcoming. Denny 925-336-7994 firstname.lastname@example.org
@Digitalwhims Funny, that's exactly the category I was referring to! I do scanning and restoring, not much editing/manipulations along those lines - probably too subtle for TT to know the difference but you and I would end up competing with each other for a vague job even though it might only apply to one of us. Fun.
@techlab just brought to mind that neither we nor the customer knows where we are located... because it's hidden. If the customer and the Pro knew where we were located it would surely eliminate confusion.
1) I wish we could customize Thumbtack more (in every area, but we're discussing services). Even if their had to be approval for it, I'd love to be able to add my own "services" because in my industry what pros offer (Professional Organizers) varies GREATLY. This also would help customers searching for organizers to know if we're the right fit before charging me for a lead to "get more info". This would help save both parties time
2) The map or service areas is NOT user-friendly for those of us that don't necessarily use a radius. For instance, in a major city (like Philadelphia) there are some areas that are a major hassle to get to that aren't "that far" away that is easier to just avoid all-together and let other organizers take care of that are on that side of town, etc. I know it's customizable BUT it also takes FOREVER and half the time doesn't even work. An easier upgrade for service areas/radius that functions properly would be great.
3) There are coaching services I offer that are not available on here. Things I'd like Thumbtack to add (already submitted before but doesn't hurt to add again, here): ADHD Coaching, Clutter Coaching, Virtual Organizing (all online).
Hope these help! Thanks.