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Re: Let’s talk about how you rank in search results

Thumbtack Employee
Thumbtack Employee
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Hi @eliascurtis,

Thanks for reaching out. @Meckell will be able to take a look at your profile to help figure out what you can do to rank higher.

For now, I'll say that your profile is the best way to get a customer to pick you out of the list of pros they see in search results. Think of it as your storefront where you can showcase who you are, your past work, and any information that might be helpful to customers.

A complete profile with lots of photos and information about pricing and availability will get you hired and reviewed more, which will in turn improve your ranking.

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Re: Let’s talk about how you rank in search results

Active Community Member
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Our profile looks 100% complete at the moment. If you can make suggestions, then that would be helpful. Other than that, it doesnt make any sense to be at the bottom of the list with a complete profile. Thank you.

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Re: Let’s talk about how you rank in search results

Thumbtack Employee
Thumbtack Employee
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Tagging these pros as well who posted questions and feedback on how your profile affects your rank in the new system. My response is posted above, and I linked to it here. Keep the feedback coming! 

@Carey-Allen @BillPersons @EmyW @Djayent @Celestra @tshon @Stage66 @CooperMassey @tiacn @ThumbtackCelia

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Re: Let’s talk about how you rank in search results

Community Newcomer
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why is there companies with very few reviews and not a full profile ranked higher than companies that have been on Thumbtack since the beginning?
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Re: Let’s talk about how you rank in search results

Active Community Member
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Most likely because they are using Promote and no other reason! 😞
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Re: Let’s talk about how you rank in search results

Thumbtack Employee
Thumbtack Employee
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Hi @brandson80,

I know it’s frustrating when you’re not appearing at the top of search results. Especially if you’re not getting hired anymore.

There are a few reasons you might be showing up lower in search results than you expected:

  • You’re not promoting your profile
  • You haven’t listed prices
  • Your profile is incomplete
  • You weren’t responding to previous leads as quickly
  • You don’t have many reviews

Check Thumbtack Help for more information on what factors into rank in search results. Our previous Q&A on the new search results experience also addressed similar concerns about not getting hired here. Take a look to see what another product manager, Chris, suggests to get hired more.

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Re: Let’s talk about how you rank in search results

Thumbtack Employee
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I'm tagging other pros here who posted similar ideas. I hear that it's frustrating when you're not appearing as high in search results as you were expecting or not getting hired. Check out my post above where I tried to address these concerns (or follow this link). Thanks for sending your thoughts and keep the conversation going!

@Edgarelpollo21 @CompleteWeb @ks14 @thebabyfish @Lettucefeast @Felise @elle819 @tfitzpatrick914 @Rhartog @Claribeltovar @luvmwyf @ShopWithValerie @gblackmore @RodC @wittekind9 @Evofitg73 @Jena

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Re: Let’s talk about how you rank in search results

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I dont have that problem. I'm in the top actually, I have 5 stars review, I have all my profile perfectly fine, with prices and everything. The only thing is that when people choose me to get an appointment it shows me in the calendar unavailable. Thing that I've been trying to fix , and doesnt work , thumbtack also did it for me and still I appear unavailable
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Re: Let’s talk about how you rank in search results

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I dont have that problem. I'm in the top actually, I have 5 stars review, I have all my profile perfectly fine, with prices and everything. The only thing is that when people choose me to get an appointment it shows me in the calendar unavailable. Thing that I've been trying to fix , and doesnt work , thumbtack also did it for me and still I appear unavailable .
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Re: Let’s talk about how you rank in search results

Community Regular
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Since the system has changed to a search result based system versus the quoted system Thumbtack had previously, my business has dropped tremendously. As a chef and caterer during what should be the busiest time of year for me, has had a significant slow down. I am not sure how I rank in search results, but I have been on TT over 2 years, and have been a Top Pro consistently. The few direct leads I do receive are not relevant to what my profile parameters are. I am VERY disappointed with the "new" Thumbtack and hope they reconsider going back to it's original roots. 

Has anyone else had this issue? I can't imagine I am the only one. Plus, I am in a market with hundreds if not thousands of competitors (NYC). How can I be boosted to stick out from the rest given my strong history with TT?