I think something is wrong with the new system. I don't get near the same amount of leads that I got with the old system. What can I do to increase the number of leads?
Previous system seemed better. I am a solo acoustic musician, and I am grouped into the "entertainment" category, which is predominately DJ's and bands. I get very few leads, and the ones I get are for someone wanting me to play for 30 minutes, and hour away, for $40, or someone asking "can you play in my club for $100?" I can't make this work, but still get charged for the lead. If I don't answer the lead, I will come across as rude. Also, I believe that if someone does find me on Thumbtack, for what I actually do, it is more likely luck than by direction.
I'm seeing from the customer view that some profiles include a purple highlighted note that may say "Great Value" or "In High Demand". Is this determined by the new algorithm, and will you be sharing what these notes are and how to qualify for them? I can see that I'm marked as "Great Value" and I'm curious if that has to do with my pricing compared to other pros in my area and how I might be able to capitalize on that.
My biggest issue is that I have numerous people contacting me asking me when I am avaiable and then never write me. I am charged for this contact. This is not a legitmate lead or match. Asking me questions that are in my profile. I don't have a problem paying for a legitmate lead, but these people are not serious. Someone asked me what does a wardrobe stylist do. You cost me money for that lead. I feel like Thumbtack is looking out for the consumers and not the pros. I will spend the money if I get quality leads.
I am curiuos....As your company has noted a large percentage of us DISLIKE all the changes which hace occured. What prompted Thumbtack to change the format that was used in 2015-2016? It seems that we were much happier.
I am a massage therapist, I believe my initial quote fee was 1.25..now it is 4.75.....I certainly am not going to respond to a quote request at that price.. Thumbtack is not very popular in my market, that money could be better invested in Yelp or Google.
I understabd that TT needs to maintain profit margins, but I am sure you will note a huge decrease in Pro's using your service....which sadly I think will lead to the demise of your company
I am so beyond frustrated with Thumbtack this year. I started my business in April 2017. Thumbtack was a huge factor in me taking the plunge and leaving my fulltime high paying job to start my own interior design business. With the old system, I contacted customers directly and I received a lot of business between May - January. In 2018, nothing! I've been in contact with tech support numerous times, I was told I rank #1, have the most reviews, my profile is rock solid, tons of images.... lots of views but no hires. I have experimented with promote on and promote off. Promote on gives me the quickest advantage to getting hired but no personalized reply to try and connect with the potential client Promote off is like second dibs, but allows me to respond personally. Neither is working. The last tech support person suggested I raise my fee, so I did that to be equal with another competitor, still nothing. I'm truly at a loss here in more than one way....