when i joined the thumbtatck service to find new customers i wanted hekp setting up my peofile and to startbuilding a business in the Los Angeles Arae and now today i want to ask support to help me with a support person made to fit in my businesss i own a business in side of a large organaztion So my Ranking will be for the mother business which has a 25 years in business. we offer security and automation, hi speed internet Bundle packages, TV, Digital Phone, Internet, Wireless Cell phones, from one platform. We are ACN, Inc.
@scottz, thanks for starting this conversation. Can search results PLEASE offer an option of a package price vs. hourly rate? I do NOT charge my services hourly and I feel that forcing me to put an approximate figure is giving the perception that my pricing is too high. I know how my target market thinks and package pricing is more palatable than looking at it on an hourly basis.
PLEASE give us the option to include this in search results. I've had 160+ views of my profile over the past four weeks and have had ZERO viable leads. Only ONE person has proactively reached out to me and he even told me he was confused about the hourly rate. Psychologically, this way the current pricing is showing, it's preventing leads to want to even contact me. Over the past three years on Thumbtack, I've been hired over 50 times at my premium pricing - which was displayed as a PACKAGE price, not an hourly rate. Now that I've been forced to convert to hourly pricing (at the same premium pricing), I'm not getting any touches. (And yes, I explain my pricing packages in the Q&A section of my profile [which shows on the lower part of the screen] and in quotes that I manually send; however, that isn't helpful to leads that are just glancing down the list with the brief info you share in a search result (name, rating, and hourly rate).
You have to understand how people make buying decisions. Forcing service-based providers that don't charge hourly into this system is completely unfair. Make it like it used to be - where we as Pros all have a choice to reflect hourly pricing or package pricing. That way ALL of us are covered. If search results offered that option, I think that would be a big help.
I've been trying to ride through the changes, but it's very disappointing that the simple things that used to make Thumbtack great are no longer available to us Pros. This is making a serious impact to our bottom line.
Also, I've voiced concerns in previous posts with no response - I really hope to hear your thoughts on this. And something more substantial as we'll take your feedback back to the product team. I truly want to hear YOUR thoughts - like a real discussion we'd have in-person.
Thanks again for seeking our feedback - I hope this can move forward to be a better platform for us Pros.