, part of the reason they can tell you no one is complaining is they keep deleting unflattering comments.
I know I've had a few where I honestly expressed, in NICE terms, my thoughts and concerns about all the changes and they keep deleting and/or editing my comments in such a way it looks like I'm not complaining.
(Keep en eye out and see how long until this one's deleted)
All TT keeps doing is blaming the pros because our profile isn't right, or our pricing isn't right... I keep seeing how it's OUR fault we're not getting hired. Like you I used to get most of my business through TT, but I don't think I've been hired here once this year. I've spent a ton on "leads" that have lead nowhere. I'm to the point now I'm just kicking back waiting for everything to implode..
I would LOVE it if they could go back to the old system where we paid for credits and had complete control over how much we spend. Now, it seems like all they want to do is charge us for fake/misleading "leads" and as long as they get their cut they couldn't care less. (it's personal opinions like this that tend to get my post edited/deleted, just you watch)
Before I never heard complaints from customers about TT, now it seems like most of them are confused, or flake out and never respond. So much so I have to wonder how many of these "contacts" are legit..
And the pros? Well 48+ pages of responses in 48 hours, and most from unhappy pros, you would think they'd take the hint that somethings wrong. But instead they keep doubling down by continuously changing everything up, changing how clients see us and how were charged..
I 100% agree! In my first year of business Thumbtack provided me with a great start. In my second year of business nothing to speak of. I've spent countless hours talking to tech support and like you said, my pricing, my profile etc. It didn't add up.... I was hired in the beginning with a blank slate, no pictures, no reviews.... now I have lots of pictures, 17 reviews, and I'm rated top pro for what I do, but I don't have any clients... I'm curious as to what TT will do about the 48 pages of complaints in 48 hours. How could they ignore such an overwhelming response of negativity? I bet Scottz is in hot water for sending ou that message and opening Pandora's box. In any case, if they don't return to the old way, their popularity will tank to the point of non-existance, and honestly it's already on it's way.
You are right, i am on the decline also when i got to be a Top Pro it wasnt like this. i will have to look else where if it doesnt change.
i am being charged for phony leads and not getting good leads.
I agree. Old system was 1000% better. We have started working with other similar companies such as Bark.com in order to adjust.
I'm also a wedding officiant, could you please PM me these other sites? I've found a couple but I'm still searching for one I'm happy with..