I don’t want to pay for a lead unless I reply to a customer after he or she posts a job notification. How do I set up my account so that I won’t be charged for leads when a customer reaches out to me first?
Second question: How do I set my prices? I have tried to do that and I have not been successful.
@Howardlbca with Promote off you'll be able to choose whether or not to reply and accept the cost, which is how your account is currently set up. Your prices also appear to be set up in all of your preferences and will be shown to customers in the Search Results.
@fitcap if it's a job that you chose to quote on from your Jobs page, then it will be under the customer's name and the "learn more" link. This will show you how much the contact will be if the customer responds. If you have Promote off and are contacted by a customer that found you through Search Results, you'll see the cost when you click on the "Reply" button and be able to accept or decline.
If my Company has not been active as much and we have a great review profile do I get penalized due to lack of activity even though our Reviews are great.
I've been a Top Pro for 4 years, most of my business was built on Thumbtack.
Since the new changes, I haven't received one single client, noone can see me in the new TT listing.
I occasionally I get some fake contacts and get charged for it, but I am getting ZERO business in 4 professional categories from the new TT system.
Even if I pause "Promote", I never get a single lead. My geographical location is NYC with its 8 million poeple in NYC and 20 million people in the NY metro area, ... but out these 20 million people I only ever get (ca. once a week) offers from NJ or other areas 50-70 miles away.
And my professional field (psychotherapy, counceling, coaching) is one of the most prolific one in NY!
The new Thumbtack somehow manages not to be able to send me a single client out of ca. 20 million people!
Don't know what to say, really ...!
I wish the original system (the one from 2-4 years ago) could be re-established!