Where can we find Thumbtack's explanation of how the new ranking system is supposed to work?
In other words, what do you want companies to do to earn a high ranking?
I teach drums and am rather particular about selecting new students. My age range is from 11-17. I prefer students that are about to enter middle school or in High School. Adults do not do well with my teaching methods. They have to live on my side of town. I know from experience parents do not like to travel far to get to my studio, That limits my service area to Denver's South East area. (Aurora, Centennial, Lone Tree, Greenwood Village, and Parker areas. The Denver metro area is huge and parents will not travel across town when the weather is bad for a 12-year-olds drum lesson.
Narrowing down those browsing parameters would save the customer and me a lot of time in selecting the right student and teacher.
The ranking system does seem to disfavor your professionals especially those that have been with your platform for several years. Perhaps it’s just bugs in the software? However, as a yoga teacher with a private studio, the new system exposes me and my profile to people I would not choose to reply to, let alone pay to respond. Case in point, a man wanted to know if I would be available to teach “Thai yoga” but after a few texts, I learned that he wanted a one on one private massage and sent me pictures of dubious, if not creepy hands on “private parts.” I reported this to TT.
in the past I have been able to filter out and pass on giving my information to those that seem to want something other than yoga instruction. I, too, like the others in the replies have had a major decrease in valid leads at a greater payout to TT. But now, my information and profile is being distributed to folks who aren’t serious and perhaps even dangerous.
@Kim2 You have taken the right steps by reporting this. Pro safety is super important to us and situations like this are something we take very seriously. If you're ever worried about your safety with a customer, please reach out to us!
I've used Thumbtack since 2016. Every year has gotten worse and each new so called improvement has resulted in less business for me. The new one, where people get my profile without me quoting a job is the worst. I have to decline requests because I live in New Jersey and someone in Brooklyn is interested in me or I don't provide the specific service they're requesting. As a professional organizer, it would in no way be cost effective to go to Brooklyn. I set up a range of miles, which unfortunately includes areas that are not accessible. Another downside is that I get a small fraction of actual requests with this new system. Another negative is having the prospective client say when they want the job done. I never know if it's a preference or mandatory so I don't waste my money contacting them. Before instituting that change, most of the clients I got were flexible, at least to some degree, as to when the work could be done. It's all very disappointing.