GOOD AFTERNOON, THE ONLY WAY I WOULD GO ON TO PROMOTION, WOULD BE IF THUMBTACK BROUGHT BACK BUDGET CATEGORIES IN VIDEO PRODUCTION, WEDDING AND EVENT AND VIDEO STREAMING. JUST IMAGINE YOU ARE A CONSUMER
YOU HAVE A PRICE RANGE ON WHAT YOU ARE WILLING TO SPEND. THUMBTACK NEEDS TO SET UP TIGHT PRICE CATEGORIES WHICH WILL BENEFIT CONSUMERS AND VENDORS ALIKE. I CANT AGREE TO GO ON PROMOTION WITHOUT THE ABILITY TO FILTER CHEAP JOBS OUT.
Thumbtack has so many angry users losing money, I wonder why you don't evolve to a different system. I suggest a model that has an option to provide a quote for free, and then the TT Professional and Thumbtack get paid immediately through PayPay when the so-called lead is actually converted into a job.
It would be nice if you could just get alerts and promote your business that is in a certain radius from your business or zip codes... ideas?
I sometimes have clients contact me on days I have blocked off. ON some of those days, I'd be willing to be hired, but for a premium amount. Do they already see my normal rate estimate (ie. are they partially basing contacting me on the estimate they see?)
@SDF if you have your calendar blocked, you should not be receiving contacts for those days. If you send me a private message with the names of the customers who contacted you on days you blocked off, I'll look into it and see what's going on.
You have the option to set up prices in your job preferences. If you have that filled out, those are the prices we show customers when they're searching for a pro.
Overall, I like the ability to promote my business via Thumbtack; however, and I have mentioned this on past occassions both to TT Support and on a past community posting, the "canned responses" TT makes available to users (e.g., "What's the next step") should not trigger a charge. Indeed, on multiple occassions, I have responsed within a short period of time (e.g., 15 minutes) and sent follow-up messages and received no response. The feedback TT gave was these messages empower people to respond when they may be uncomfortable or uncertain what to write. I disagree. These "canned responses" are a trigger for TT to charge and streamline the process and conversion, allowing TT to justify the fee. If TT is unwilling to remove these responses, then TT pros should receive a refund (or even partial refund) when a prospect does not author any original content or respond.
I welcome your feedback.
Jeffrey E. Pomeranz, Esq.
Pomeranz Law PLLC