I have stopped using Thumbtack. It use to be a great service for my catering company but now you are taking advantage of small business. I was charged $50+ for one lead!!! I can pay double that for a months leads with other online services! When I questioned why such a high charge I was told that it is based on what the client request. Well, when dealing with bride request, they want everything but usually can't afford much of anything. They have dreamed of this day their whole life and they spend a year leading up to the engagement dreaming on pinterest. So of course, they enter in the quote request they are having 300 people, with china, plated meal, open bar, servers & staff. When in all reality, they end up with 100 guests, foam or clear plastic plates with a buffet and they purchase the alcohol themselves. The system needs to change back to the way it was a couple of years ago. More affordable leads.
If this happens, please notify us and we will start using Thumbtack again. Thank you for your time and listening. Blessings.
I would like more information as to how much money I have in my account and how much is deducted when a person contacts me. Recently, I was surprised to find out that a person's response back from mine cost me $7. Unfortunately, nothing more came of this connection since the person (in my opinion) misrepresented herself. I thought she was a parent looking for help for her child, but instead she owns a tutoring agency. When I told her my rate per hour, she never contacted me again even though my rate is clearly stated in my profile. I think she should have identified herself from the beginning as representing an agency, because then I would not have replied to her since I rarely work for agencies.
This situation cost me $7. Before this happened, I had no idea that such a communication would cost so much. Can you provide us with a breakdown of costs so we will know what we are getting into before we intially respond to someone? Is there any recourse if we feel someone has misrepresented themselves?
I believe it would be more helpful for us "Pros" that if a customer doesn't have the budget that is automatically quoted from Instamatch, they will have an opportunity to put their actual "budget" for the services needed. Its already a few occassions when the customer would respond and then decide to go with someone with a lower rate or i would lower my rates to work with their budget. This already wastes my time in drawing up a contract only to be turned down after my initial quote and effort. I feel this update would be better because at least the customer know exactly who they're getting and I can quickly let them know whether or not I'm available. I just recently booked another gig for the year 2020 because of this new feature.
I just received an email this morning about this change.
I simply do not want to be contacted and charged based on the current pricing structure. TT Pricing is prohibitive for us to book business on our photography services. Do I need to delete my profile or can I remain sidelined until things get worked out. We have had no business with TT in two years due to everchanging pricing and business models. I would like to remain a dormant Pro because I think eventually TT will return to being more reasonably priced. But right now it just does not work for us.
Can you advise our options?
Thank you. Bonnie & Bill
I just know this new system is going to cost me more money and I will have to raise my rates once again to cover your ever rising rates. The new system is not fair (hence why I will never use Instant Match again). I WANT/NEED to control who I contact. I was charged $21 after I sent a quote to a customer who, in return, wrote back..."are you available for my date"? I quoted because I was available. So very frustrating. I said yes and never heard back.
Now this, again, "new system" will make great money for THUMBTACK and drain me. A customer will probably reach out to 4 or 5 Pro's asking to reiterate quotes, not be in the area I work, not be within the time frame I work, etc. Within the 3 years I have been working via Thumbtack prices and structure has changed 3 times.
I don't mind competition for a job, but I can't afford to throw money away either. If I am getting charged for leads outside of my travel area, or outside of my three month window I will be very upset and need to move on to other ways of getting work.