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Re: Let’s talk about search results

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Yet another change! I have more reviews than 90% of my competitors and yet I appear at the bottom of the results. Pretty soon we will be hiring consultants to improve our Thumbtack standings. Crazy. Why not explain, in plain English, what the friteria is for placement on search results?
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Re: Let’s talk about search results

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@Joeriotta for more criteria on how the ranking works you can take a look at my response to another pro HERE. Hope this helps.

Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
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Re: Let’s talk about search results

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Kameron,

Do I understabd the search results feature has to be set up?

If not set up does that mean we will not be in the search list for customer contact?

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Re: Let’s talk about search results

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There's so many replies here I couldn't possibly read them all, so I will  probably repeat what others have said. This new system and Instant Match, too, have taken control of who we work with, and how we spend our money, out of our hands. As many have said, your preferences aren't specific enough nor can they be, because we are dealing with people and as people we want to respond to the needs of other people, especially in a field like mine (career coach). Pretending that your algorithm is capable of replacing that is ludicrous. And one set fee isn't how we do it because we have different offering and different packages which we cannot offer until we know more about what the client needs.  The old system (when I first started 5 years ago?) worked well for me, this one doe not. I'm using Thumbtack much less, and not recommending it to colleagues, clients or connections like I was before. I know that I'm not alone. 

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Re: Let’s talk about search results

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My concern is that for many services, customers use thumbtack to shop for pricing or availability with instant match they are able to see a few different options without having to contact a pro. When they reach out the cost question has already been answered. With the new system to customers see the quote before they reach out? My costs have gone up at least 3 fold and I find myself spending $30 per contact to explain pricing or to find out I’m not available the day they’d like the service!!!
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Re: Let’s talk about search results

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I have been off of thumbtack for a while. I dislike the new setup and credit system you have. I liked the old way how we paid a certain amount for leads or inquiries. This app has me thinking of deleting
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Re: Let’s talk about search results

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Clarifying - I am only charged IF I respond to a "lead" under this new program? That seems to be different than the experiences of many of the Pros responding on this thread.

This type of blanket program may be fine for many types of businesses however, in particular my field (wedding officiant) I am schedule driven.  A client might contact me for a particular date that I don't have available.  Or from an area I do not service (I get a LOT of these "partial matches" that are outside my radius). 

Since the client side has a "set" question "are you available on my date?" I would like a "set" response of "No, I'm sorry I'm not".  As a professional, not responding to a client puts a bad impression in that client's mind.  When a friend or neighbor might mention my company and hear "oh, that pro is rude, couldn't even bother to ansewr my question" because the clients do not know how much it costs us to answer. But if I DO respond that I'm not available, I get charged for a job I can't take.

I would just like some way to make it fair and not hurt my reputation.

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Request for my feedback- search results and my pricing thoughts

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Okay, so I received an email from Thumbtack asking for my feedback, what I’m excited about, etc....

Well, I’m not really excited much when it comes to Thumtack. I keep seeing where you are asking us what we think and it’s been made clear by the pros that we are not happy with how the pricing works. You are charging WAY too much for us to talk to someone. In your posts and emails you spin it like it’s for our benefit but it’s not, it’s for Thumbtacks benefit only. Most of the people who contact us, do not hire us. So we are paying to talk to someone who may or may not hire us. We should not have to pay for conversations we should have to pay ONLY when we get hired and the amount should be reduced. Your fees are rediculously high. Recently I quoted someone and they asked my availability and I responded and nothing. I messaged again and nothing. I requested a refund from Thumbtack and you just gave me credits. That’s not a refund, that’s “store credit”. I didn’t get my money back, I got $16 worth of another person contacting me. Thumbtack will still get that money.

Right now, I don’t feel like your pros care about the search thing. We don’t need pacified with some lame attempt to make us forget about pricing. It’s obvious we hate it. So stop saying you “hear our concerns” and actually do something. It doesnt take 6 months of you guys sitting in meetings to get it solved.
Pricing suggestions:
Go back to the old system
Or
We pay a low 1-3% of our quoted price of the job when we get hired.
Or
Pay a monthly fee to quote unlimited amounts.
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Re: Let’s talk about search results

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Apparently the Thumbtack team just refuses to listen to the outcries coming from professionals. I’m not sure how many ways the English language can be used to express the distain and displeasure for this new format, nor how many will need to speak up before you acknowledge us. It is ridiculously overpriced. You use quick, auto response Clickbait for customers to choose automated questions that would normally be answered if they just took 30 seconds to read the profile that we work to create. You’re stealing our money by “matching” prose with people who are very unlikely serious about the job.
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Re: Let’s talk about search results

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I’m concerned because if I’m going to be paying for something, I like to have more control. I don’t have much faith in the new system, since there were still kinks in the old that needed to be worked out. For instance, Thumbtack still sends me requests that are outside of the parameters I’ve set in my account. I only have test prep, math, & reading/writing marked in my preferences, yet I receive requests for science, computer, Spanish, etc. The 1st request I received when I was automatically listed (which was done automatically without my permission) was from someone over twice as far as she said in her request that she was willing to travel, & she wasn’t open to the tutor traveling to her or online tutoring. I wouldn’t have & didn’t bid on it, & I don’t want to pay for mismatched requests like that. If it is clearly stated in the request that the client will only drive up to 25 miles, & the professional is clearly farther away than that, no request should be sent, & no money spent. Only professionals who accurately match the clients’ requests entirely should show up, especially if professionals will be charged when I potential client contacts the professional.