I know what you mean. Sometimes I got charged for "Are you available on my date" even if a customer searches. My date may be blocked, but since a customer is just searching, I don't think that Thumbtack matches their date to our blocked date. Only way that happens is if our profiles are sent to customers via Promote/Instant Match. I think that Thumbtack should be able to have some kind of capability in this day and age, to see that a pro's blocked date cannot be matched to a customer, even if they are just searching. @Meckell
I'm concerned about your new search approach. I don't respond to many inquiries for various reasons. A big one being I am already booked for the day they want me. (I'm a wedding photographer.)
I do not want to be paying for general inquiries from people I can't or don't want to serve.
I don't like the new format either. I have voiced my opinions on the forums as well as thru private messages with some reps. My latest conatct with a rep was via phone. After talking with her, I decided to turn off Promote/Instant Match, as I want to control my own budget, and send quotes/messages like I used to. The previous way was a success for me, and I'm hoping to continue that success again. Been weeks since I had a positive lead, and it's very frustrating for me.