Thanks @C2C, I hear how frustrating these changes can be for a small business owner. I understand you want to make sure a customer’s job is a good fit for your business before they contact you. One important thing to remember is that you’re no longer matched on jobs — customers search for and pick you from a list, and they’ll reach out when they think you’re a good fit. And when you promote your service, you set your preferences to tell us which jobs you always want. For leads that match those preferences, you pay automatically and get 20% off these leads. You also get a rank boost in search results.
If a lead doesn’t match your preferences or if you choose to not promote your service, you’ll get to decide what leads you want before paying for them. After seeing the job details, you can decline the job if it’s not a good fit (and you won’t pay a cent!) or you can pay to respond to the customer if it’s a job you want to pursue. Just keep in mind, you pay full price for these leads. And since you won’t receive a rank boost, your business may not be seen by as many customers.
Finally, if you want to handpick jobs, you can also check out your Jobs tab. These customers have already contacted another pro, but you could be a better fit. So when you see a job you like in your Jobs tab, be sure to indicate your interest so we can show you to the customer. You’ll only pay if the customer replies. Keep in mind that only relying on the Jobs tab might mean that your business won’t be seen by as many customers.
We heard similar things from these pros as well about wanting more information from customers before being matched. Thanks for posting and keep the questions and feedback coming!
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I agree. If I go on a cold call I am going against only two or three, most clients don't have the time for more therefore the odds are better for us.
This new system mostly benafits Thumbtact, that being said in my position if I get a job for a sixty dollar fee thats not bad based on a 5 or 6 thousand dollar job. The problem as I seen it is the client is not always going to respone or is not sincere. this is the basic flaw with the program. Weather the new system will work remaines to be seen. I have tried serval lead companies before and they all suffer the same problem.
Thanks @StrangeEvents for posting, this is a great question! I’m happy to explain the difference between promoting your service and Instant Match. I understand how they seem similar. However, promoting your service adds some notable improvements to how Thumbtack has worked in the past.
Before, Instant Match helped you find jobs that matched your preferences and instantly send quotes to those customers. While Instant Match helped you get in front of customers quickly, we weren’t always getting you in front of enough customers — in fact, 80% of customers who came to Thumbtack didn’t even make it to the point of seeing any pros. Pros also told us they wanted more control over what leads they paid for.
Now that you’re appearing in search results, every single customer who comes to Thumbtack will be able to see the pros they want to see right away. Customers will get to make the first move and choose the pros they want. When customers are empowered to choose the right pro for their project, you have a higher chance of meeting and getting hired by those customers.
And you’ll now have better control over what leads you actually pay for. When you promote your service, you set your preferences to tell us exactly what customers you want. Since we know what you’re looking for and have a better sense of the customer experience you’ll deliver, you’ll get a rank boost in search results, you’ll pay automatically for leads that match your preferences, and you’ll get 20% off those leads.
Sometimes a customer might reach out about a job that doesn’t perfectly match your preferences. When that happens, you can decline the job if it’s not a good fit (and you won’t pay a cent!) or you can pay to respond to the customer if it’s a job you want to pursue. To learn more about promoting your services, read our article. You can also check out this course that will walk you through all the details.
Thanks to these other pros who posted similar questions about the differences between the new and old systems!
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It seems I'm not getting contacts from guitar students. I normally would get one a week now it dried up??
Larry Del Casale
Thanks @nancycastro! I hear your frustration about not getting as many jobs as you'd like.
I’m sorry to hear that some of you aren’t getting as many customers as before. Your business is important to us and we want you to be successful using Thumbtack. Let’s take a look at the options you have to find more customers.
The first thing I’d encourage you to do is promote some or all of your services. By telling us exactly what kind of jobs you want, we show your business to more of the customers you’re interested in. You get a rank boost in search results, giving you a better chance to get in front of the customers you’re looking for. You also get a 20% discount.
Beyond that, investing in your profile is always a great place to start. Being successful on Thumbtack is all about standing out, and your profile is the best way to differentiate yourself. You can always search for yourself to see how your profile might appear to a customer — especially compared to your competition (just don’t contact any of your competitors). Then, spend the time to make your profile really pop.
I recommend paying close attention to what factors into ranking in search results. Understanding how this works helps you leverage your business so you meet the enough of the right customers.
Finally, take a look at your Jobs tab. The customers you find here have already reached out to another pro, but customers want as many options as possible, and you could be a better fit than the pros they’ve already contacted. If you find a job you’re interested in, take the opportunity to introduce yourself. You’ll only pay for the lead if the customer responds.
Thanks to these pros who posted similar concerns about not getting enough jobs with Thumbtack. I hope this was helpful!
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