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Re: Let’s talk about search results

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Honestly, this makes me nervous. I could definitely see the overall Customer Aquisition Cost skyrocketing just because customers are fishing around to see what Pros are out there. When it comes down to it, Pros only want to pay for the Job they get, but that may not always be possible. Advertising costs and we get that. However, with this new system, the customer will be less choosie when selecting Pros to get further information from. The customer will now choose maybe 10 Pros, all Pros respond, and the chances of being selected for the job drops, but you still pay for the contact. With that said, Thumbtack needs to greatly reduce the cost to contact so Pros can keep the Customer Aquisition Cost as low as possible.

Also, we really need to see the cost to contact up front and the amount of Pros selected before we make the reply. We need to be able to make the cost/benefit analysis before we decide to move forward with the contact.

I have benefited from using Thumbtack, I like it, but the Customer Aquisition Cost has always been a little too high...

Thank you for opening this conversation, we like being able to provide feedback.

Call me if you would like to discuss further!

Thanks, Nathan
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Re: Let’s talk about search results

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I just found out that Thumbtack is now REMOVING posts from this discussion thread that are negative towards the new changes.  Not only is Thumbtack NOT listening to the pros, they're actually stooping to censoring them.

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Re: Let’s talk about search results

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Yeah, they removed one of my responses to one of your posts about my 11 year old son being able to figure out how to fix these simple problems by just listening to what the pros are saying.... did you see that one? Your original post seems to have been deleted too.... interesting.... that is when you know it's really bad....

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Re: Let’s talk about search results

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Thumbtack needs to make sure pricing is set, so we all know what we'll be paying. I just got charged a $62 for a wedding lead which may not even book me. It's getting way too expensive to be on here. Why can't you charge us a monthly fee or yearly fee by category to be a pro on Thumbtack and leave it at that? This way we know what we're paying each month regardless if there's any leads and we can also add it to cost of goods and build our pricing effectively. Thumbtack has been unstable with all the inconsistency and it's driving us pros insane trying to figure what's next, what's new!?!?
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Re: Let’s talk about search results

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Thumbtack was great
We got a lot of jobs and times were good.
Now 6 out of ten of my “matches “ are out of my service area, some as much as 100 miles!
When I have tried instant match I have been charged for customers contacting me to tell my they will hire the first person that can make it.
Also some weird requests.
Job ratio has gone way down.
We have worked hard to become and maintain ourTop Pro status and yet our ability to control our market continues to dwindle. Now with so many “partial” matches and this new customer choose you thing.
what’s to say that I won’t get charge for not taking a service call ($75) 150 miles from the shop.
Then the bad review because I didn’t want to loose all that time and money.
Doesn’t anybody in San Francisco feel our pain?
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Re: Let’s talk about search results

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@Maury
I live & work in the Bay Area as well. A match made that's 95 miles away could take us 3 hours (or more) to get to depending on traffic. Travel time has to be taken into consideration. Alas, nobody cares about the little guys. Wake up, Thumbtack!
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Re: Let’s talk about search results

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Can thumbtack do away with the generated question response, such as what is your next availability?
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Re: Let’s talk about search results

Community Regular
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This is going to be terrible if we have to pay for deadbeats as we do now, but not our choice. The only way this system will work the way it is now is to hold customers equally responsible financially. They have to pay something for a quote. Too many long conversations with (supposed) potential customers disappear after making the comment to show up. This costs us time and money. If you want any pros left make customers equally responsible.
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Re: Let’s talk about search results

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I would like to know why pros who quote the lowest possible price for the service gets to the very top of the search results with the tag "great value", regardless of a solid, complete profile and not many quality reviews.

In my opinion, value should not be based simply on the price of the service, yet the quality. It is very important to me, and to other pros who aren't the lowest bidder, because we don't want to lose business to pros new in the industry trying to build up, or seasoned professionals lowering the industry standard by offering cheap rates and cheap service.
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Re: Let’s talk about search results

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@Candon Ranking in search results will be based on your preferences matching the customer's filters along with Profile quality, using Promote, Pricing, Responsiveness, and Reviews. You can learn more about what determines rank and how to move up in customer searches here: https://help.thumbtack.com/article/search-results.

Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
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