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Re: Let’s talk about search results

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@sputinc

I don't think they realize how much they rely on the pros, as we pay for their service, not the customers. I have voiced my issues/concerns, and get told "we forwarded your feedback", or they send me links to read. I was told they have no proof that my feedback was forwarded. One rep told me to believe her. New system stinks and needs to be dropped now!

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Re: Let’s talk about search results

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I absolutely hate the new billing format! Thumbtack leads have been a big part of my business for years, and I have sadly stopped using the service. If you went back to what you had before, I would gladly re-engage with the platform. I am hoping that will be the result of this. 

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Re: Let’s talk about search results

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I agree 100%. They have ruined it by changing everything. It definitely needs to go back to how it was before.
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Re: Let’s talk about search results

Community Regular
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Me too. I had to turn off Instant Match because too many clients were ghosting me after first contact. I can't hand out $15-30 every time someone has a question. 

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Re: Let’s talk about search results

Community Regular
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I will try the new system to see if it generates paying customers. Am I still able to control the weekly budget I desire to spend?
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Re: Let’s talk about search results

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So if my profile is submitted to the customer, and I reply not knowing nothing about the customer, and the job, but because I contact the lead, how would I know how much the lead would cost, the present system which isn't good, at least you could see  the lead and get a concept as to how much Tumbtack will taking from my checking account, I don't want to have a customer contact me, I don't get the lead, and I get billed 100.00

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Re: Let’s talk about search results

Community Manager
Community Manager
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I'm glad you brought this up @Alasha. We definitely want you to still be in control of your spending so yes, setting your budget is still available and something we highly recommend for pros.
I hope you find success with this new system. If you have any feedback along the way, please let us know! 

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Re: Let’s talk about search results

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You arent getting it at all. Budget does no good at all. 75 dollars for one quote is way too high. I used to get lots of work from thumbtack. Since the prices have gone sky high i dont get anything from here anymore. I use other advertising. Everything was great before you idiots decided to start changing everything. If its not broke dont fix it. It wasnt broken before and i used it all the time. Its broken now and i am hardly ever on here anymore. 75 dollars for one quote is way way way too high.
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Re: Let’s talk about search results

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I agree, say if i spend 15 - 30 per lead and put in for or recieve 10 - 15 leads that add up to $150- $225 best case and $450 worst case. and the one job that I might land or get only pays $300 tell me how that makes a good business pratice, I pay thumbtack 150 -450 to make $300.  So basicly I am working for thumbtack so their employees keep their jobs and paychecks and the company increases their profit margins. Keep doing that and I will run myself out of business.

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Re: Let’s talk about search results

Active Community Member
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Hi Meckell,

Why are there no responses from you on the overwhelmingly negative feedback from Pro's here? They/we are providing very astute, valuable feedback. Remember- No Response is indeed a Response.