Is there a "Thank you for posting" badge going on our pages now?
I think we wish we could give TT a "Thank you for listening" badge, but mostly it seems like there's a lot of damage control and corporate double-speak, but not much indication that any of what we're saying is being given any consideration.
Get the decision-makers out here on the front lines. The Pros posting here are the decision-makers in their businesses, and we'd like to hear from our peers, TT's decision-makers. Directly.
it's not that learning a new system is 'hard', it's that I'd be paying for jobs I would have absolutely no intention of ever bidding on!!
That is why I wouldn't use Promote. I utilize TT for part time work, right now I'm booked out thru december, not just from TT, but from other sources as well. There's no way I'd have Promote activated and have TT burning the numbers off my credit card. It simply makes no sense to be using an automatic system that wouldn't benefit me
I can't believe what @cjk wrote and tagged all of us in, in many replies. So many replies, and they are all in different versions, but about the same. Saying pros will be at the bottom of the list sent to customers, unless we use Promote!!!! That is idiotic as I need to see what the quote is before my automatic quote is sent. And to be charged after a generic reply is sent to us.
@cjk@MeckellHow about charging us after we had time to review AND replying to customer!!! But I get it how Thumbtack wants to make the almighty dollar, one customer sends 20 generic replies, and every one of those 20 pros get charged. Doesn't anyone at Thumbtack care about the loyal pros? Or are we just being pacified, which I feel that we are?
I have been with TT since 2013, 350+ new hires, 220+ reviews. Made Top Pro a few times.
This is so sad: Thumbtack corporate just does not "get it". We, the community of Pro's are your customers. Instead of worrying about what the job-posters want, corporate should be worrying about what the people who are paying to bid, want.
Many pro's provide a quality, professional, high-end service. Questions need to be asked before prices are quoted. Instead of fueling this instant gratification concept, Thumbtack should be educating job-posters that professionals want details.
"Failure to plan ahead on your part, does not constitute an emergency on my part" That was a popular sign in auto-repair shops around the country. Many Pro's in different trades are booked, and simply can not do short notice or same day jobs.
I do not plan on experimenting with the "Promoted" plan. I just can not envision most TT-pro's willing to gamble and try that.
I wonder how long it will take TT corporate to realize that "Promoted" will not fly? I wonder what will be next?
The community of Pro's wants to partner with corporate so that both are successful. However, just about every policy change over the last 18 months has antagonized the Pro community. Pro's are not happy, they are spending less with TT, and diverting their advertising dollars elsewhere. This latest rollout, the "Promoted" plan, simply perpetuates the concept that corporate really does not care. Say what you want, actions speak louder than words.
Once again: I suggest that for the next year, the salaried executives in San Francisco and Salt Lake, spend one day a week, riding shotgun with local Pro's as unpaid helpers, so that you can see first hand how hard we work, and the challenges we face.
I am the administrator for an unofficial Facebook group of Thumbtack Pro's. The game plan for most of us: Pray that TT executives come to their senses. In the meantime, work hard at sourcing business from other places.
Again: In My Opinion: TT-Pro's want to partner with TT-corporate so that BOTH are successful. This latest plan, "PROMOTED" is not the path to that goal.
Reese T. Nov 20, 2018
I was disappointed when the system changed. I didn't get any requests for a quote for months and months. As I had previously made about 30% of my income from requests I got from Thumbtack. I am not totally satisfied with the programs. Firstly, I think the best way rather than taking a fee once we start communication with a potential client, is to set it up where the client has to go through thumbtack totally for any communication as it is now, only, you take your fees from event, once a price has been agreed upon between myself and my client. I think that charging us just to talk to a potential customer isn't fair. There are a lot of quotes that people turn down, only we are charged a fee even though they don't sign up with us for the event. i think once a client agrees to the fee, there should be an option on the quote where either myself or the client pays the fee for thumbtack. It's like using a Square to receive money, i can put in that I will pay or the client will. That way, you always get your fee, whether it is from client or myself.
Very curious to know whether we get charged when we reply to decline a job where they reach out first. I haven't seen a charge for just receiving their contact, but I didn't want to get charged for a job I knew I couldn't do, so I just didn't reply. I don't like this approach, but I have not see any confirmation about "no charge-no thank you-replies." I did see that we are encouraged to reply with a no thank you, and if it is true that we are not charged for this type of reply, I would also like to see how much detail we can include without being charged - am I limited to just saying "sorry" or "no" or "no thank you" or am I able to explain why this isn't a good fit for me?