Thanks for taking a moment to share your thoughts with us here. Our system is not set up to throttle leads to veterans on Thumbtack. Occasionally, we'll boost a new pro's account in search results to help them get off to a good start but the amount of leads you get is mostly reliant on how well you fit a customer's job. You can help boost your own rank in search results by focusing on these five factors. First, work to get your past customers to leave you reviews. This will help customers know you're the right choice. Second, ensure your pricing is completely filled out so customers can know what to expect when hiring you. Third, be sure your profile is completely filled out and up to date. Fourth, be responsive. Whether you're letting them know you're unavailable or sending a response to a customer, timing is key. Lastly, make sure you've set all of your preferences with promote so that we can be sure to send you the right customers. Focusing on these five aspects will help you find more success on Thumbtack. Our team is always happy to take a look at your account and see how we can help you to see the success you'd like to see.
@SvetZ that is correct that you can have up to 10 reviews from customers outside of Thumbtack. Personal training in the LA area is extremely competitive so that may be why you're seeing it differ from the other cities that you work in. I would recommend quoting on jobs in the Opportunities tab to get in contact with customers - when they respond, make sure you respond quickly so that you have a great response time. I would also recommend adding some past projects to your profile to get that fully completed.
@needsmorecoffee You're not the only one.
I'm on "Promote" and I get about ONE lead per month, if that. All of them so far are ghosts (with the exception of one who said she'd get back to me "if" she could afford my services - meanwhile my prices are in my profile. And of course, I never heard back after that).
I've earned zero revenue from Thumbtack "leads" this year. TT has only earned $28.00 in lead charges so far for 2019, whereas the three years prior to Promote & Instant Match, I was spending about $100-200 per month in leads and was getting hired left and right.
And there never any leads in the Jobs tab either. Sadly, TT is no longer a valuable resource for my business. I hope that changes down the line, but it's not looking like it will.
I'm fairly new to all of this. Are you open to conversation. I would love to talk to someone with more TT experience. 517-962-3953. Thanks!
Hi there I have not gotten almost any leads in 8 week regardless if I use Promote or note. My profile is extra strong, I am a Top Pro and have 80 5 star reviews. I receive request for people who would like to spend less than $100 for an 8 hour shoot or leads in PA, MA, NJ which has nothing to do with my location or travel preferences which I have ensured to be correct. Could you please let me know why I am not successful on Thumbtack anymore after being a Top Pro for 2.5 years?
Welcome to the club:
Many Pro's have been in this situation. I myself have a few 5-star reviews, where work was never done, but the job-poster got all hyper and excited because they liked my bid, but then cancelled the appointment for whatever reasons.
I have a number of 4 star reviews, but the text reads like a 5-star review. The job-poster was fumble fingered with their smartphone.
AND, I just got a 2-star review with no text, I typed my rebuttal, and the job-poster changed it to 5-star, with good text, so I had to type an apology because Thumbtack will not pull the first incorrect review.
I feel; as do many Pro's: That making the job-poster enter the star count twice; In a fashion similar to when you sign up for a new website, and you have to type your email twice, or your created password twice, would go a long way in reducing this source of grief and stress.
Many Pro's have reported receiving bad reviews, because the job-poster did not like the quoted price. So; they pay to bid, or pay for a contact, earn no money, and are left with a bad review. I should mention; a TT Pro is allowed a one time rebuttal. So, write your draft someplace else, do a grammar and spell check, and take some time before you post the rebuttal to the bad review.
Reese T. May 07, 2019