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Re: Unintentional Review

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I can't believe thumbtack won't delete the unintential review! They can get into our account to look up anything they want, they can delete our posts here, so there is no way thay can't delete a wrong review. They apparently just WON'T.

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Re: Unintentional Review

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There's no doubt in my mind that Thumbtack has the ability to remove this review. I think whoever the customer service rep the customer contacted was just following the book instead of using common sense either that or Thumbtack has lost its way. We know they aren't listening to the PROs and it appears that they aren't listening to the job posters either.
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Re: Unintentional Review

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@ReeseTee I wanted to touch on what you've said here: "AND, I just got a 2-star review with no text, I typed my rebuttal, and the job-poster changed it to 5-star, with good text, so I had to type an apology because Thumbtack will not pull the first incorrect review."

In the instance where a customer has left you a review and then updated it, the updated ranking and text will be what is officially counted towards your review score and shown to customers and not the original.

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Re: Unintentional Review

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This is so unfair, and illustrates the point I have made multiple times to thumbtack as to why they should not allow non customers to leave reviews. Only people who have hired pros and can evaluate their skill set and their ability to complete a job should be writing reviews ever. There is simply no good reason to allow a non-customer who has not hired you and cannot attest to your ability to complete a job the option to write a review of your services. Amazon doesn't allow it for products, and they are the self-proclaimed most customer-centric company on the planet.
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Re: Unintentional Review

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I completely agree! For some reason Thumbtack allows potential customers WHO HAVE NOT HIRED YOU to mark you as "Hired" just to leave you a bad review! That is a major flaw! With this type of system any person, any competition, scorned lover, worst enemy etc. Could potentially make a numerous new profiles, select you as a contractor, then instantly mark you as hired once you respond then leave you a bad review! Nonstop! They could literally ruin your whole career! The same exact situation happened to me today and Thumbtack says they are working on it. Please fix this loophole in the system Thumbtack!
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Re: Unintentional Review

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@jesuseldyablo85 Our review policy is that we rarely ever remove reviews or update reviews unless they violate our Content and Review Policy. In this case, it looks like after review that our teams determined the review was not in violation and will stay. I know that it can be hard to have a negative review on your profile but remember that if the customer decides to that they can update the review one time based on their interactions with you and not just work that was completed. 

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Re: Unintentional Review

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Hi Kameron,

Did you read the part where I said that the customer stated that they had no knowledge they were posting a review?

 

They want the review to be taken down rather than update it to a 5 star review because I have not done any work for them yet. If they decide to hire me later on, they were told by the customer service rep that they would not be able to update their review or make any additional comments so that's why they are hesitant to update the review now which I totally understand and agree with.

 

I can totally understand not removing the review if I was the only one asking for it because I felt it was unfair or I did a bad job and didn't want anybody else to know but it is the actual job poster who is requesting this and Thumbtack is ignoring the request.

 

Thank you for providing a link to your review policy but is just that a policy, and it doesn't take into account every single scenario, where is the common sense as a business?

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Re: Unintentional Review

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@Kameron  Did you not read the part where @jesuseldyablo85 stated he got a review BUT NEVER DID THE WORK! It was a mistake on the client's part and the client stated that fact, also. How can that NOT be in violation??? Why ruin the Pro's reputation like this?? 

cranichik 5-8-2019

 

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ANOTHER REVIEW COMPLAINT! GRRRR!

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I just had another customer - not a HIRED customer - who was asked by TT to give me a review for work we had not even agreed on. I'm a 5-star Top Pro and this customer, not knowing anything about my work, gave me a 4-star rating because all we've done is communicate with each other. That's a fair rating but it also lowers my rating, right? Since I haven't been hired  I got on the live chat, asked to have the review deleted, and was told this:

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The customer have an option to leave a review as long as there was a conversation between the pro and the customer.
 
In order to preserve the integrity of the reviews, our policy is to not edit or remove reviews. Reviews help other customers make informed decisions when hiring.
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I cannot tell you how angry I am at this point. My business is great because of TT but TT asking customers for reviews has GOT to stop. Let US ask for our own reviews. If we're adult enough to run our own businesses, we're adult enough to ask for reviews. Fair enough?
 
Such a simple fix for all these Reviews complaints. Just let us handle them on our own. Done.
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Re: ANOTHER REVIEW COMPLAINT! GRRRR!

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@QuilterinIowa thanks for sharing your feedback around when a customer is prompted to leave a review. I'll make sure to share this example along with your ask that we let pros request reviews on their own. Also, keep in mind that once you've completed the work that customers can leave a one time update on a review to replace the rating and text on the original.

Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
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