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Re: No Leads

Community Expert
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Thanks for taking a moment to share your thoughts with us here. Our system is not set up to throttle leads to veterans on Thumbtack. Occasionally, we'll boost a new pro's account in search results to help them get off to a good start but the amount of leads you get is mostly reliant on how well you fit a customer's job. You can help boost your own rank in search results by focusing on these five factors. First, work to get your past customers to leave you reviews. This will help customers know you're the right choice.  Second, ensure your pricing is completely filled out so customers can know what to expect when hiring you. Third, be sure your profile is completely filled out and up to date. Fourth, be responsive. Whether you're letting them know you're unavailable or sending a response to a customer, timing is key. Lastly, make sure you've set all of your preferences with promote so that we can be sure to send you the right customers. Focusing on these five aspects will help you find more success on Thumbtack. Our team is always happy to take a look at your account and see how we can help you to see the success you'd like to see. 

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Re: No Leads

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Thanks, but I've been on Thumbtack for more than six years and I have all of these boxes checked, minus having promote turned on. I never had promote turned on, and that did not stop the deluge of leads I was receiving on a daily basis up until a few months ago.

Additionally, the few leads I do get are often from places like New Jersey, Pennsylvania, New York and I am in Maryland. So I don't think your explanation of only receiving leads that are a good fit for me makes any sense. if that were the case, I would still be able to view open jobs in the Maryland area, but when I go in the jobs tab there are none.

In six years on Thumbtack, the only times I've experienced a low market would be January and February. So that is also not a viable explanation, even though it has been suggested before in some similar threads as the reason why many of us are not receiving leads anymore.

Clearly, there is something else running in the background to which we pros are not privy. Until a reasonable explanation for this is presented, I will continue to believe that the cessation of leads to some of us is intentional and targeted.
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Re: No Leads

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We been sending request for reviews from past clients mainly for our CA profile, but I think you guys have limit of up to 10 not verified reviews. Is that correct ?
Also
Our CA profile is been created from over 6 months and we been doing everything as any other account and we never got even 1 lead from CA.
What is happening ??
How many not verified reviews we can get from past clients ?
Is that helping we to be boost ?
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Re: No Leads

Community Manager
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@SvetZ that is correct that you can have up to 10 reviews from customers outside of Thumbtack. Personal training in the LA area is extremely competitive so that may be why you're seeing it differ from the other cities that you work in. I would recommend quoting on jobs in the Opportunities tab to get in contact with customers - when they respond, make sure you respond quickly so that you have a great response time. I would also recommend adding some past projects to your profile to get that fully completed. 

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No more leads

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Hi, I've been on Thumbtack for about 6 years. In the last couple of months, I went from receiving 5 to 20 leads per day, to receiving approximately one or two a week. Pretty sure I'm not the only person that this has happened to. I've changed nothing on my profile that would alter the number of leads I receive.

Is the new business model for Thumbtack to throttle leads to those who do not use promote? Or is this something that promote users have experienced as well?
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Re: No more leads

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@needsmorecoffee You're not the only one.

I'm on "Promote" and I get about ONE lead per month, if that.  All of them so far are ghosts (with the exception of one who said she'd get back to me "if" she could afford my services - meanwhile my prices are in my profile.  And of course, I never heard back after that). 

I've earned zero revenue from Thumbtack "leads" this year.  TT has only earned $28.00 in lead charges so far for 2019, whereas the three years prior to Promote & Instant Match, I was spending about $100-200 per month in leads and was getting hired left and right.

And there never any leads in the Jobs tab either.  Sadly, TT is no longer a valuable resource for my business.  I hope that changes down the line, but it's not looking like it will.

~RCPS 

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Re: No more leads

Active Community Member
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I turned on promote a few weeks ago after turning it off due to so many ghosts. Haven’t received one single lead.
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Re: No more leads

Community Newcomer
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I'm fairly new to all of this. Are you open to conversation. I would love to talk to someone with more TT experience. 517-962-3953. Thanks!

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