I can't believe thumbtack won't delete the unintential review! They can get into our account to look up anything they want, they can delete our posts here, so there is no way thay can't delete a wrong review. They apparently just WON'T.
@ReeseTee I wanted to touch on what you've said here: "AND, I just got a 2-star review with no text, I typed my rebuttal, and the job-poster changed it to 5-star, with good text, so I had to type an apology because Thumbtack will not pull the first incorrect review."
In the instance where a customer has left you a review and then updated it, the updated ranking and text will be what is officially counted towards your review score and shown to customers and not the original.
@jesuseldyablo85 Our review policy is that we rarely ever remove reviews or update reviews unless they violate our Content and Review Policy. In this case, it looks like after review that our teams determined the review was not in violation and will stay. I know that it can be hard to have a negative review on your profile but remember that if the customer decides to that they can update the review one time based on their interactions with you and not just work that was completed.
Did you read the part where I said that the customer stated that they had no knowledge they were posting a review?
They want the review to be taken down rather than update it to a 5 star review because I have not done any work for them yet. If they decide to hire me later on, they were told by the customer service rep that they would not be able to update their review or make any additional comments so that's why they are hesitant to update the review now which I totally understand and agree with.
I can totally understand not removing the review if I was the only one asking for it because I felt it was unfair or I did a bad job and didn't want anybody else to know but it is the actual job poster who is requesting this and Thumbtack is ignoring the request.
Thank you for providing a link to your review policy but is just that a policy, and it doesn't take into account every single scenario, where is the common sense as a business?
I just had another customer - not a HIRED customer - who was asked by TT to give me a review for work we had not even agreed on. I'm a 5-star Top Pro and this customer, not knowing anything about my work, gave me a 4-star rating because all we've done is communicate with each other. That's a fair rating but it also lowers my rating, right? Since I haven't been hired I got on the live chat, asked to have the review deleted, and was told this:
@QuilterinIowa thanks for sharing your feedback around when a customer is prompted to leave a review. I'll make sure to share this example along with your ask that we let pros request reviews on their own. Also, keep in mind that once you've completed the work that customers can leave a one time update on a review to replace the rating and text on the original.