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Re: undue charges

Community Manager
Community Manager
Best Answer

@Rizal Be sure to check out this article here with more info on when you're charged. Please let me know if you have any questions or any charges you need more clarification on! 

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Charged for leads

Community Newcomer
Best Answer
I need to know why I am being charged for leads that I never accepted because of availability. I'm being charged because it supposedly matches me !
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Re: Charged for leads

Community Manager
Community Manager
Best Answer

@Djral we want to make sure you understand when and what you're charged for. Be sure to check out this video for more clarification. If after watching that you still have questions, please don't hesitate to reach out! 

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Payment on account

Community Newcomer
Best Answer

I seem to be paying too much for leads, for jobs that I am not getting.  When I try to use the chat line, IT WILL NOT WORK, and they won’t list a phone number to talk to anybody.  Any suggestions?

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Re: Payment on account

Community Expert
Best Answer

@Revcdgood I'm sorry to hear that you've been having problems getting support through our chat.

Meckell and I are also here to help through the Community in any way that we can. Is your main concern with the prices you're paying per lead? Or would you be more comfortable with the prices you've been paying if you were to be hired more frequently?

If you'd like to speak with our staff over the phone you can contact us at 800-948-2034 Monday-Friday 7am-8pm MST. 

Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
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[blank title]

Active Community Member
Best Answer

Since I started using Thumbtack's Promote feature, I'm having a hard time trying to understand why I'm being billed in advance for what Thumbtack considers an "exact match" when the customer lives 3 or more states away, and specifically says that they are "willing to travel up to 25 miles"? It's obvious through my experience in corresponding with these people that they want to do business locally and in there area only. Either Thumbtack needs to change their algorhythm by factoring the customer's geographical preferences into their equation, or allow the Pro to have their money refunded immediately via clicking on the "Will not Accept" button. To be billed for what essentially is a "NO SALE" in my book has me seriously considering shutting down the Promote feature altogether... as the money I'd save = more than any money I've earned since turning Promote on.

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Re: [blank title]

Community Manager
Community Manager
Best Answer

@CC33 if a customers job details match your preferences, it will be considered an exact match. I do want to look into what you're referring to and get a better idea of what's going on to see what we can do to help! Can you send me a private message with the name of the customer who is three states away but then states they're willing to travel up to 25 miles? 

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Re: [blank title]

Active Community Member
Best Answer

Geographical preferences are obviously stated up front with people who state their willingness to drive up to 25 miles to a Provider, which should automatically disqualify them from being classified as "exact matches". TT should leave it up to the Pros to decide who is or who isn't an exact match - as I've also had many window shoppers, plus an assortment of weird requests for services that I do not render that TT considered 'exact matches' and billed me for based on their broad criterion, without any consultation with me.

TT billed me for the following people, who they claim are "exact matches". Even though all of them said they are willing to travel up to 25 miles to have their jobs done (locally), I had no other choice but to respond since TT was being billing me for them anyway. In every instance NOT ONE of these people returned my reply to their inquiry:

Drizzy D. Nashville, TN

Sally A. Dickinson, TX

Alex C. Tucson, AZ

Roopali S. Fremont, CA

Tracy S.

Sudbury, MA

Chris J. Lake Mary, FL

Allen R. Tarrytown, NY

Robert R.

Santa Monica, CA

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Re: [blank title]

Community Manager
Community Manager
Best Answer

@CC33 I looked into all of these and can confirm that you weren't charged for any of these jobs because the customers did not respond to your quotes. You can see this by going to the payments section of your account. None of these jobs were exact matches, they were jobs in the Jobs tab in which you sent a quote to. Keep in mind that jobs in the Jobs tab won't always match your preferences. You have the option to quote on these jobs, but by no means have to. If a job is too far away, go ahead and just pass on it. 

I recommend checking out this article with more info on the Jobs tab and watching this video with more info on when you're charged. 
If you have any other questions, please let me know! 

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Re: [blank title]

Active Community Member
Best Answer

Sorry, I clicked on the wrong tab. I do believe the following were designated "exact matches" which I responded to but never heard from:

Karen, Clarksville, TN

Thomas, Berkeley Hts., NJ

Alicia, Bronx, NY

Cathyl, Sabina, OH

Krystalle , Tempw, AZ

Tara , White Lake, MI

 

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