Hey there @Dwestbrook and welcome to the Community. I know it can be frustrating when you don't hear back from customers. I would recommend looking over our Pro Resources as it's full of a lot of resources and tips to help Thumbtack pros.
If you want someone from our team to look over your profile and give you some pointers, we're happy to do that as well. Just give us a call at 800-948-2034 Monday-Friday 7am-6pm MST.
Let me know if you have any questions!