I am a Thumbtack user for over 5 years and I have 206 reviews with a 4.9 rate which gives me an “excellent” classification. My competitor having only 5 reviews with a 5.0 rate has an “excepcional” classification. I think is a bit misleading since the quantity of reviews are ignored. Don’t we should have a special tag once you reach a certain amount of reviews?
I am in the same situation! I have 99 reviews 4 of which are 4 star and 1 is a 3 star review from 6 years ago. I am at 4.9 and cannot get to 5.0 and that affects the search results for myself as well you or anyone else. As you improve, your rating should too!