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Thanks for participating in the Q+A about promoting your business!

Thumbtack Writer
Thumbtack Writer
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Thank you to all the pros who participated in our Q&A this week about promoting your business! We want to make sure promoting your business will work for you, so we appreciate hearing your questions and feedback. Product changes take time, but we're always trying to improve. See below for a quick introduction from @CourtneyF where she answers some common pro concerns about promoting your business. Thanks again for sharing your questions and feedback! Stay tuned in the Community for more of the latest product information and more Q&As with our team.

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Re: Thanks for participating in the Q+A about promoting your business!

Community Regular
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I do not want to use promote until THUMBTACK allows me to use my template to respond to potential customers. I don't have time to write my very effective sales pitch by hand each time. I am driving! Also how about a follow up template? Why don't THUMBTACK allow the template response!
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Re: Thanks for participating in the Q+A about promoting your business!

Community Expert
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@Pintodog once a customer contacts you or responds to your quote you'll now have the option to use saved replies in the messenger. You can learn more about it in our post HERE. Hoping this is useful to you!

Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
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Re: Thanks for participating in the Q+A about promoting your business!

Community Veteran
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@Kameron I am hearing on another thread that once the customer has reached out to us and we respond  with our price and offering, the customer is then offered more pro choices by TT. Is this true???

 

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Re: Thanks for participating in the Q+A about promoting your business!

Community Expert
Best Answer

@MR correct, once a customer has reached out to a pro directly we can't be sure that pro will respond so the job will also be sent to the Jobs tab so other pros can express interest as well. After a few of those pros have quoted we'll present the customer with the options. 

Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
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Re: Thanks for participating in the Q+A about promoting your business!

Community Veteran
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@Kameron Is there at least a time delay of say, 2 hours before this happens.  By setting our profiles with Promote ON we should be getting preferred status - and in this case TT is diluting our Promote status - and confusing the customer into something like "I just picked 3 pros who I think are the best and now TT second guesses me and throws me more pros.. why does TT seem to not agree with the choices I made?  I must have made bad choices... I will go elsewhere and find my contractor." and the customer goes to another site and this is why we are seeing so many ghost leads.   

This is extremely dissapointing.

 

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Re: Thanks for participating in the Q+A about promoting your business!

Community Veteran
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I urge you to turn that function off for a while and I am confident you will see pro satisfaction levels rise quickly.

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Re: Thanks for participating in the Q+A about promoting your business!

Community Manager
Community Manager
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@MR It gets sent to the Jobs tab instantly. From there, it depends on how quickly and if other pros quote on that job. One thing to keep in mind is that if a customer is reaching out to you, you are getting that preferred status as they're already interested in working with you. That's why it's important to respond quickly and get connecting with the customer. Thanks for your feedback on this! 

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Re: Thanks for participating in the Q+A about promoting your business!

Community Regular
Best Answer
If I have promote paused can I still use save replies? I can't figure out how to use it. The templates were easy. Thumbtack is becoming an inconvenience with constant changes that are not user friendly for us not so tech pros! I waste to much time chatting with customer service getting incomplete answers. Why not have a button save reply or go back to templates!
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Re: Thanks for participating in the Q+A about promoting your business!

Community Manager
Community Manager
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@Pintodog even if you aren't promoting your business, you are still able to utilize the saved replies feature. Be sure to check out this post here with more info on that update and let us know if you have any further questions about it. 
Upon that, if you're not fully understanding any of our recent updates, I want to make sure we get you clarification. Send me a private message with any questions and I'll be happy to help. 

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