Thumbtack is not showing the last name of the Job Poster to Pros when the Pro follows the link to the Lead sent in an email.
When I receive a Lead by email, I am given an opportunity to enter directly into the 'Messages' area (my inbox) of my portal at this address: thumbtack.com/pro-inbox/
So, I assess the situation and it is clear that I have paid for the lead because I accepted it. The Job Poster selected me and sent me their request via Thumbtack. I think the name for this is a 'Direct Lead'.
Having paid for this Lead, I feel that I have a right to know who I am communicating with via my inbox. But I am unable to see anything more than the Job Poster's first name and the first initial of the Job Poster's last name. I feel shortchanged. But I respond to the Job Poster and they respond to me in just a few minutes. They are the perfect Job Poster, but I still am unable to see their last name.
I get Thumbtack Support on the phone and am told that I can surely see their name, and the supoort person tells me or shows me the last name. But in my inbox I have an ongoing dialog with a person who has only one letter as a last name.
Support tels me that all I must do it click on the lead. Where would I do this? I have already followed the link that was embedded in the blue box at the bottom of my email that said .... Lead. Should I take more steps to reveal the last name. Well finally the curtain is drawn back and I am told to leave my dialog (inbox) with the customer, go to my list of leads and click on the lead in question and BAM! I now get to see the full last name of my Lead.
So, I ask the Thumbtack support person to forward this as a request to have the Thumbtack software automate the exposure of the lead's last name. I am confident that the programmers can do this. They know what button I clcked to get to my inbox. The blue button that has the word 'Lead' in it which they put into my email.
Thanks for listening.