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Tracking Our off Platform Communications

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Has anyon seen the new Term or Service where they say they can track all our communications off platform via our personal cell phones and email? How do they go about doing this?

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Re: Tracking Our off Platform Communications

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@aaronjo @bonnie_bill Thumbtack will not review the content of communications between members that occur off the platform without explicitly getting your permission. What we may do is check to see if communication happened to make sure we are tracking the leads we charge you for, but won't look into the details of it. For example, if a customer clicks on your phone number to give you a call, we'll be able to see a call happened and for how long, but not what was said on the call.

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Re: Tracking Our off Platform Communications

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That is very interesting. I hope we get some clarification on this issue.

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Re: Tracking Our off Platform Communications

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@aaronjo @bonnie_bill Thumbtack will not review the content of communications between members that occur off the platform without explicitly getting your permission. What we may do is check to see if communication happened to make sure we are tracking the leads we charge you for, but won't look into the details of it. For example, if a customer clicks on your phone number to give you a call, we'll be able to see a call happened and for how long, but not what was said on the call.

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Re: Tracking Our off Platform Communications

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What about email?

 

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Re: Tracking Our off Platform Communications

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@bonnie_bill the terms mention email in the list of communications. You can read and review them HERE if you'd like.

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Re: Tracking Our off Platform Communications

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I guess there is one issue that I do not understand. If the Thumbtack purpose is strictly to provide leads and has already collected the fee associated with providing the lead why would they need to track any off platform communications? 

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Re: Tracking Our off Platform Communications

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This is disturbing...  "As part of this process, Thumbtack and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message."

I have many past thumbtack clients that have become friends. We have discussed family and personal matters in detail via text. I think this is the most disturbing thing I have learned about Thumbtack.  I don't think anyone signed up for this type of privacy invasion.  

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Re: Tracking Our off Platform Communications

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My thoughts exactly.

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Re: Tracking Our off Platform Communications

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@Zac wrote:

This is disturbing...  "As part of this process, Thumbtack and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message."

I have many past thumbtack clients that have become friends. We have discussed family and personal matters in detail via text. I think this is the most disturbing thing I have learned about Thumbtack.  I don't think anyone signed up for this type of privacy invasion.  

Yeah, that's.  They need to put a time limit on it, stop it when the job is done.  
What they really need to do is NOT track the content of the message.  

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Re: Tracking Our off Platform Communications

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Kameron: The Terms of Service explicitly contradict what you are saying regarding, " Thumbtack will not review the content of communications." As another has pointed out, they DO say they can read content of text messages in real time. How do you repond to this point?