TT used to show when a quote or follow-up message had been read by a lead. That feature was removed at some point, don't know when.
I found this feature extremely useful because when I saw that a lead wasn't reading my replies I knew that trying to follow-up was a waste of my time and I could move on. The lead was dead.
Without this feature I no longer know if the lead is reading my follow-ups or not. If they aren't reading my follow-ups then sending more follow-ups is a complete waste of my time. I'm essentially just talking to myself and I don't even know it.
I can't see what benefit removing this feature gives to us Pro's.
Why did TT remove this feature?
Many of us have complained about that tool being taken away from us. Don't know what good the complaints have done. But @JasonB posted a thread about February Product Improvements.
This is a part of what was in that thread.
Removing notifications when a customer views your offer: You will no longer be notified when a customer views your offer. Instead, you will receive a notification once the customer reaches out to you. We want to help you focus on your interactions with customers once they contact you, because that’s when you can continue the conversation, seal the deal, and win the job!
That tool was very important to me as well. It helped me see if customer saw my quote and/or message. And to contact customer as needed. Now we don't have that tool, and are left in the dark.
Hi @Lar, great question! We removed the “View” label from sent custom quotes because we want you to focus your time where customers focus their time.
Customers now spend their time reaching out directly to the pros who they want to work with and pay attention to those anticipated responses. Customers are no longer engaging with quotes from pros who they did not message initially. This means they might not see your custom quote messages.
Because the customer might not see those messages, we do not want you to waste your time crafting or following up on messages. We know this is a shift, but our goal is to ensure you have productive and valuable interactions with customers, and the direct requests you receive from customers are more likely to lead to that desired outcome than custom quotes.
Of course, we always welcome feedback about any changes we make. If you have any suggestions for us, don't hesitate to send them our way!
As I stated several times, it was a very useful tool! @Lar , myself and other Pros used it as a way to get bookings! We are now left in the dark if a customer has viewed a quote/message. Now we are told to just sit back and wait for customer to reach out to us. With the "viewed" tool, I was able to send a follow-up as I told @DustiO via phone, maybe 2 follow-ups. If no customer reply, then I move on.
@Julius In the current system, there is ZERO disadvantage to making the lead put in their phone number and email address as TT gets paid when the lead is presented to the promoted pro - regardless of outcome. So yes, I agree that the lead should be required to input that information.
This also lends itself to the integrity of the lead - the tire kicker, prankster or non-serious lead will likely not leave their information - or will leave bogus info which would certainly be eligible for a credit to the pro on lead price.
I cant think of ANY other service that does not require this information.
I thought a customer was required to enter their email address, isn't that mandatory?
Can a customer reach out to a Pro without providing Thumbtack with any contact information at all; i.e. no email address and no telephone number?
If a customer sends us a conversation starter through Promote, we pay for the lead. Therefore, any/all contact information for customer should be provided, as we paid for the lead. Same should hold true when sending quotes via jobs tab.
Without contact information, I know that I speak for other Pros not just myself, then the leads seem to be fake.