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Learn > Advanced Thumbtack

Reviews classifications

I am a Thumbtack user for over 5 years and I have 206 reviews with a 4.9 rate which gives me an “excellent” classification. My competitor having only 5 reviews with a 5.0 rate has an “excepcional” classification. I think is a bit misle... Read more
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Learn > Advanced Thumbtack

Issue with Wedding Photography type jobs and Budget Range options

Hello Thumbatck community members and administrators! @scottz @Meckell There seems to be a programmatic website logic issue regarding the event types (Wedding and Event Photography >> Weddings) and the budget ranges a customer can pick... Read more
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Learn > Advanced Thumbtack

Charged on days off

I have contacted Thumbtack multiple times for being charged on the days i have blocked off on my calendar. Whats the point of having the feature if I still get the requests and being charged
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Learn > Advanced Thumbtack

Here’s something interesting for all of you

So, a client of mine tried to search for me here on thumbtack.... GUESS WHAT?  Just as I suspected, I don’t show up in the search results even though my targeting preferences are ON.  I do everything I can to maintain 5 star reviews, u... Read more
4 Kudos
2

Learn > Advanced Thumbtack

NO COVID SAFETY ON EXACT MATCH LEAD - refund denied

So I got a direct match lead for my services and when I read the additional details for this job I "paid" for it describes that they are having a party at their home with 25 people and those in attendance will not be wearing masks and ... Read more
8 Kudos
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Learn > Advanced Thumbtack

Review Policy Nightmare

I am a Thumbtack top pro, and have been with Thumbtack for over a decade. Currently I have 107 verified ratings and reviews with only two reviews less than a "5".  This context is important to understand what happened to me, and to war... Read more
10 Kudos
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Learn > Advanced Thumbtack

Bad reviews: Not hired, no explanation, customers not responding

Hi,I have two bad reviews on my profile. Neither of the customers hired me. They were left anonymously in 2017.  After reaching out to customer service, they were able to give me the name of the customers. I looked at our messages. I h... Read more
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Learn > Advanced Thumbtack

Where can I edit pro Specialties

Where can I edit pro Specialties. It shows on the customer view but not on my profile
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Learn > Advanced Thumbtack

Bad Reviews

I don't understand the concept behind thumbtack's policy. I have received negative reviews from customers we didn't provide services for, I have received a review from a customer who gave us a 1 star rating because we didn't "give him ... Read more
1 Kudos
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Learn > Advanced Thumbtack

Thumbtack not listing local pros

Hello Thumbtack community!I have used Thumbtack as my primary way of connecting with new students for approximately 5 years now. I've gotten many leads from thumbtack and was very satisfied with it as a music teacher. I think now that ... Read more
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