Advanced Thumbtack

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Learn > Advanced Thumbtack

How does Thumbtack determine the job location when a customer is searching for a Pro?

When customers do an initial search for a Pro, where does Thumbtack get the zip code? (No, they do not ask the customer.) I have tried it. Even when I clear the Zip code, and then open TT without logging in, I see my local Zip code. ... Read more
4 Kudos
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Learn > Advanced Thumbtack

Are Third Party Leads OK?

I have a question that I, as well as TT support is confused on.... My question is whether third-party leads are ok and subject to promote auto fees being charged to the pro. An example would be a parent making a request for their adult... Read more
1 Kudos
3

Learn > Advanced Thumbtack

Lead Phone Numbers

When I pay top dollar for a lead I expect to be able to contact the person, where is the contact info? Contacting the lead via your website does not work, I am paying for the lead, I want contact info!
19 Kudos
63

Learn > Advanced Thumbtack

What does this mean “This customer found and contacted another pro first.”

Does it mean they contacted a pro and are asking for more pros or does thumbtack automatically put these in the jobs tab?Did the customer not like what the pro offered? Is it worth it to respond to those in the jobs tab?
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Learn > Advanced Thumbtack

Down loading videos

I’m having trouble downloading videos. Can anyone help?
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Learn > Advanced Thumbtack

Photos for multiple Services

How do I setup photos for multiple services? IE, as a photographer I do Real Estate and Portraits. I don't want RE photos showing for people looking for portraits. Or the other way around.   On the same topic - how can I change URLs fo... Read more
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3

Learn > Advanced Thumbtack

How do you export leads from Inbox?

How do you export leads from your inbox? I need to import into a CRM for analysis. I can download payments but download doesn't have the names of the customers. 
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2

Learn > Advanced Thumbtack

Customer view profile

Why is it that in my customer view profile it won't let me put in my price. It says contact for price.Also where it should say "ask for quote no obligation ", it says this " pro may not be a good match" "See more pros"
2 Kudos
3

Learn > Advanced Thumbtack

When will Thumbtack be in New Zealand?

Hi, I'm in New Zealand. NOT USA. My website is on the cloud with Aspiration Hosting. Could be hosted anywhere. When will Thumbtack be available in New Zealand?
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3

Learn > Advanced Thumbtack

Getting leads from all over the country

Hello, When I set up preferences for leads, if I have in my preferences that I will do tutoring and editing by internet and potential customers are willing to receive services by internet, am I still limited only to those leads that ar... Read more
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