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Learn > Advanced Thumbtack

Is there a limit?

Is there a limit on how many pros get the lead? Or maybe is it closed after so many pros respond to the lead or can there be 12 pros that respond to the same customer with quotes?  Please do not reply with "I think it means" or "to my ... Read more
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Learn > Advanced Thumbtack

Underage users: Does Thumbtack Pre-Screen the Leads

I just received a lead from a 16-year old trying to get child support set up for her father. No need to go into more details but the text of the lead clearly stated "I am 16 years old..." How did this get through the screening process?... Read more
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Learn > Advanced Thumbtack

Ability to follow up a motivational speaking lead... Or lack of ability to follow up...

I love Thumbtack for the life coaching category but it's the only site for public speaking that doesn't allow me to see my lead's contact info once they reach out and I respond (and I pay for the lead). I am told that this is part of t... Read more
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Learn > Advanced Thumbtack

Search results vs. jobs tab

Hi Guys - I'm hoping you can clarify how and when jobs show up on the Jobs tab. Background: I've paused Promote because I'm fully booked until early September, however, I would still like to view jobs coming through to my service catag... Read more
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Learn > Advanced Thumbtack

No business yet..

Hello! I am a home inspector trying to get business here, I joined about 2 months ago and have had zero business so far. So today I searched as a customer for a home inspector in my area to see hoe that works and my business is no wher... Read more
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Learn > Advanced Thumbtack

"WANT MORE LEADS LIKE THIS?" not working

I've been trying to turn PROMOTE on for a couple of additional neighborhoods. In the WANT MORE LEADS LIKE THIS? box, when I hit "SAVE," I get a message saying: "SORRY, LOOKS LIKE SOMETHING WENT WRONG. PLEASE REFRESH THE PAGE AND TRY AG... Read more
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Learn > Advanced Thumbtack

Decoding promoted leads.

When we launched the ability to promote your business, we thought we made it simple. First we slotted all pros into customer search results, then we saw that the top 10 pros in any search got the most leads. So we said, ok, those spo... Read more
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Learn > Advanced Thumbtack

How background checks help pros get hired.

When a customer looks at your profile, they’re not just wondering whether you can do their job. They want to know that you’ll show up and follow through.  That’s why adding a background check to your profile is so important. The custo... Read more
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Learn > Advanced Thumbtack

Is managing your services working for you?

Hi pro community! We’re conducting some research on what’s working and what could be better about managing your services on Thumbtack. We’d love to hear your perspective. When we talk about managing your services, we mean anything rel... Read more
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Learn > Advanced Thumbtack

Insights View Type

Under your insights, does anybody know the difference between "listing view" & "profile view"?   What does "listing view" even mean? That somebody scrolled through the list of providers and saw your listing but didn't read your profile... Read more
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