Advanced Thumbtack

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Learn > Advanced Thumbtack

There are 3 kinds of leads on Thumbtack.

First, let’s start with a few definitions, just to make sure we’re all on the same page. Search results: If you’re a pro on Thumbtack, you show up in customer search results. Customers come to Thumbtack, tell us their zip code and wha... Read more
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Learn > Advanced Thumbtack

Are ghost leads in violation of the terms of service?

Terms of Use Last Updated: November 1, 2018 PROHIBITIONS As a user of the Platform, you may not: Sign up for, negotiate a price for, use, or otherwise solicit a Pro Service with no intention of following through with your use of or pay... Read more
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Learn > Advanced Thumbtack

Review Alignment on Profile

I received a negative 2 star review from an extremely difficult/impossible client a few months back and have since received 5 additional 5 star reviews. But, for some reason the negative review still shows as one of the top 3 reviews o... Read more
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Learn > Advanced Thumbtack

Different pictures for different services

I provide two services and would like each to have a different profile picture.  As it is now, the same profile picture shows up for the different services.  Any suggestions?   
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Learn > Advanced Thumbtack

Video: Paying for Leads on Thumbtack

Though the price of each lead on Thumbtack varies, how you pay for those leads is the same from job to job – you only pay for new leads, or new customers who have already checked out your profile and want to talk. Let’s dive into more ... Read more
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Learn > Advanced Thumbtack

You wont pay for these... All refunds are returned to Thumbtack balance instead of to our card

How many times have we heard that we only pay for a lead if the customer responds?  That is not an accurate statement.  In truth, you are charged immediately for the full price of the lead.. if the customer does not respond, you might ... Read more
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Learn > Advanced Thumbtack

Re-activate account

Re activate my account   *title edited by moderator on 02/10/2020 for clarity 
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Learn > Advanced Thumbtack

Hey is Anyone Else Getting "Leads" from 2 and 3 States Away?

Hey is Anyone Else Getting "Leads" from 2 and 3 States Away and What am I supposed to do with that?  What happened to Local Pros? Is this another Beneficial Change for Us Pros???
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Learn > Advanced Thumbtack

Credit Card Privacy Policy

I just received an email from one of my credit card companies to review an update policy and agree with it. This leads me to ask, does Thumbtack have a Credit Card Privacy Policy for us to review and agree to? If so, can someone show m... Read more
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Learn > Advanced Thumbtack

Removal of Screening Questions (with DJ example)

Just saw that many screening questions were removed. As I read them, many seem to be critcal questions to be asked to filter to the right pros. I will pick on DJs: The questions removed are: 1. Do you provide sound equipment?2. Do you ... Read more
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