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Learn > Advanced Thumbtack

Why did TT remove the ability to see if a quote or message had been read?

TT used to show when a quote or follow-up message had been read by a lead. That feature was removed at some point, don't know when. I found this feature extremely useful because when I saw that a lead wasn't reading my replies I knew t... Read more
15 Kudos
44

Learn > Advanced Thumbtack

You wont pay for these... All refunds are returned to Thumbtack balance instead of to our card

How many times have we heard that we only pay for a lead if the customer responds?  That is not an accurate statement.  In truth, you are charged immediately for the full price of the lead.. if the customer does not respond, you might ... Read more
11 Kudos
25

Learn > Advanced Thumbtack

Re-activate

Re activate my account   *title edited by moderator on 02/10/2020 for clarity 
0 Kudos
1

Learn > Advanced Thumbtack

change location

Hi all! Last year I was able to change the location of where I'd like to work. I can't seem to adjust this right now. Can anyone assist me? thanks, Ann
0 Kudos
7

Learn > Advanced Thumbtack

Hey is Anyone Else Getting "Leads" from 2 and 3 States Away?

Hey is Anyone Else Getting "Leads" from 2 and 3 States Away and What am I supposed to do with that?  What happened to Local Pros? Is this another Beneficial Change for Us Pros???
11 Kudos
82

Learn > Advanced Thumbtack

Not seeing my service area?

I just started using thumbtack and I keep getting leads that are out of my area. I have my service area in a 10 mile radius. I decline the jobs, but there is also no way to explain they are out of my service area. Is this normal? Read more
0 Kudos
1

Learn > Advanced Thumbtack

Thumbtack API

Hi, could I ask that does Thumbtack provide API servies, since I saw the which provides an api and seems still updated. And I also feel confused about how to use this api. Could you give me some ideas about that? Thank you so much! Read more
2 Kudos
2

Learn > Advanced Thumbtack

Customers not seeing manually sent quotes

Customers are NOT seeing manually sent messages by Pros.  If you aren't contacted directly by the customer (via Promote or a profile that catches their eye) and you send them a quote/message, that message does NOT show up in their inbo... Read more
9 Kudos
42

Learn > Advanced Thumbtack

Misleading Job Information in Jobs Tab

I have a job in my Jobs tab... 1 Pro was contacted, 0 Pros responded and it says 'Be the first'. Looking at that you would think that if I responded to the Job I would be the FIRST Pro to respond, right? Wrong. On the customer side th... Read more
2 Kudos
8

Learn > Advanced Thumbtack

Pro location not showing in search results

I decided to do a search for my profile because a recent customer who hired me, said she couldn't find the city that I was from in her search for a DJ. She had to rely on Google Search and found me among a couple of other DJ's. When I ... Read more
0 Kudos
2

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