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Learn > Advanced Thumbtack

Credit Card Privacy Policy

I just received an email from one of my credit card companies to review an update policy and agree with it. This leads me to ask, does Thumbtack have a Credit Card Privacy Policy for us to review and agree to? If so, can someone show m... Read more
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9

Learn > Advanced Thumbtack

Removal of Screening Questions (with DJ example)

Just saw that many screening questions were removed. As I read them, many seem to be critcal questions to be asked to filter to the right pros. I will pick on DJs: The questions removed are: 1. Do you provide sound equipment?2. Do you ... Read more
4 Kudos
36

Learn > Advanced Thumbtack

Calendar glitch?

There seems to be some sort of glitch with the calendar on the customer side.  I've seen this a few times over the past couple of weeks.  A customer wants video work done on a specific date, the job shows the next 3 dates and then a da... Read more
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8

Learn > Advanced Thumbtack

Respond within an hour = way more likely to hear back.

We looked at national data across all the services on Thumbtack and one thing is clear: Pros who reply to new leads in their inbox within 60 minutes are a lot more likely to get a response. Replying within 5 minutes is even better. Bu... Read more
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48

Learn > Advanced Thumbtack

I did not ask to be listed 61 miles away

Why am I listed in Rockford which is 61 miles away. My range was set at 20 mile.
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4

Learn > Advanced Thumbtack

Phone Number Links

Question regarding the customer interface.I had occasion recently to hire a Garage Door Repair guy on Thumbtack. A couple of other Pros reached out to me via the Jobs tab and sent me quotes also. When I click on the 'Message Pro' butt... Read more
2 Kudos
11

Learn > Advanced Thumbtack

When following the instructions on how to track my response speed - I get nothing

I followed these instructions and I was unable to see any information about my response speed in my Insight. I want to know what value is being used in the calculation of my Profile rank. Read more
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7

Learn > Advanced Thumbtack

Can we edit base pricing?

This just simply doesn’t work for me and my photography business. Potential clients are seeing “digital proofs” and think that means the digitals are included. I’m spending money on leads because my base pricing is only my session fee ... Read more
6 Kudos
18

Learn > Advanced Thumbtack

How is base price determined, and how can it be edited?

I am a wedding officiant. My BASE PRICE for a wedding in Muncie is $150, with prices going up from there depending on location and customization.  For some reason, my profile says that my base price is $50.  FOR ALL WEDDINGS!  Are you ... Read more
3 Kudos
3

Learn > Advanced Thumbtack

Keep your profile updated to keep the right jobs coming

When customers search for a pro to hire, they want samples of work and experience. That’s one thing a strong profile does: gives customers a taste of what working with you will be like. Your profile also does something else important. ... Read more
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