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Learn > Advanced Thumbtack

It’s normal to get stuck on your profile intro. These ideas should help.

I’m a copywriter at Thumbtack who’s helped with profile makeovers for dozens of pros at our community events. I always find that the hardest part to write is the profile intro. It’s a lot of work to find the right way to sum up who y... Read more
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Learn > Advanced Thumbtack

Let’s talk about search results

Hey pros! I’m Chris, the product manager responsible for some of the updates you’ve been hearing about lately. As you’ve been hearing recently, you’re about to start showing up instantly in Thumbtack search results. This is different t... Read more
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Learn > Advanced Thumbtack

Do you have to display a review?

I just asked for a review from a couple, and I’m not 100% sure if it’s going to be a good or bad review. Are you allowed to display a negative review? I just don’t want to be displaying that if it means it hurts business. Thank you! Read more
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Learn > Advanced Thumbtack

Tracking Our off Platform Communications

Has anyon seen the new Term or Service where they say they can track all our communications off platform via our personal cell phones and email? How do they go about doing this?
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Learn > Advanced Thumbtack

Disadvantages with Promote Off - and troubles for consumers

I have discovered that not using Promote does in fact put you at a disadvantage as you do not get top ranking on the pros selection screen, but the disadvantages are much deeper than that - descending into the depths of what I call unf... Read more
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Learn > Advanced Thumbtack

Thanks for participating in the Q+A about promoting your business!

Thank you to all the pros who participated in our Q&A this week about promoting your business! We want to make sure promoting your business will work for you, so we appreciate hearing your questions and feedback. Product changes take t... Read more
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Learn > Advanced Thumbtack

What does # Pros Contacted Mean

I have a concern that the phrase "# Pros Contacted" has multiple meanings and I for one do not know what Thumbtack really is trying to do with this information. Are they using this information to encourage us because very few, or no ot... Read more
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Learn > Advanced Thumbtack

My clients keep thinking I'm in their state?

Hi there! Chiu from DesignbyChiu here. I've noticed now, about 60% of my customers think I'm in their state, when my profile clearly says that I have a California zip code. A few of them have been reluctant because they feel the distan... Read more
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Learn > Advanced Thumbtack

Thumbtack is here to make money. AKA: You can't have your cake and eat it too.

There sure are plenty of posts here angry about paying for leads that "go nowhere." Thumbtack is here to make a profit. They are not here out of the kindness of their hearts. You can't complain about how terrible Thumback is and in the... Read more
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Learn > Advanced Thumbtack

Five ways you're in control of your rank

Your rank on Thumbtack is ultimately tied to one thing: the customer experience you provide. Within that, there are five things we look at. They’re not secrets (and you may have even heard them before), but they help you deliver excep... Read more
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